Nikki Saunders
Walla Walla,Washington
Summary
Educated Housing Stability Coordinator dedicated to providing assistance to individuals and families in need. Proficient in assessing individual circumstances, identifying resources and developing plans of action to deliver support. Proven ability to work independently and collaboratively with diverse stakeholders.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Housing Stability Coordinator
Walla Walla Housing Authority
06.2023 - Current
- Developed strong working relationships with multidisciplinary team members, resulting in improved collaboration and client care.
- Improved client outcomes by implementing individualized case management plans tailored to their specific needs.
- Provided crisis intervention services when required, deescalating situations and connecting clients with appropriate supports to ensure their safety.
- Gathered and organized materials to support operations.
- Assisted clients in identifying community resources and connecting with appropriate services.
- Assisted clients in developing and setting realistic goals to promote positive change.
Senior Housing and Employment Specialist
Consistent Care Support Services
12.2021 - 06.2023
- Extensive knowledge of DSHS/ALTSA services and implementation procedures.
- Conducted thorough assessments of clients situations, identifying issues, goals, and necessary interventions.
- Established strong relationships with local employers to match clients with suitable job opportunities.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Coordinated essential services for clients, resulting in improved overall well-being and selfsufficiency.
- Enhanced public awareness of case management services through community outreach events, increasing access for underserved populations.
Peer Support Specialist
Walla Walla Alliance for the Homeless
03.2020 - 12.2021
- Served as a role model for clients, sharing personal experiences of recovery and resilience.
- Assessed client progress regularly, adjusting support strategies as needed to promote continued growth and success.
- Empowered clients to tackle challenging situations with better and more diverse coping skills
- Assisted clients in setting realistic goals and provided support during their journey towards achieving them.
Collections Agent
EZ Money Loan Services
01.2014 - 01.2017
- Followed fair debt practices and regulatory guidelines when managing collections process.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Recognized as a top performer within the team for consistently surpassing goals and maintaining high levels of client satisfaction.
Customer Service Representative
AT&T Wireless
03.2011 - 01.2014
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Education
Associate of Applied Science - Human Services
Walla Walla Community College
Walla Walla, WA06.2021
Skills
- Professional boundaries
- Motivational Interviewing
- Substance abuse awareness
- Client Advocacy
- Multicultural Sensitivity
- Problem-Solving
- Critical Thinking
- Team Collaboration
- Coaching and Development
- Time Management
- Interpersonal Skills
- Professionalism
Certification
- Harm Reduction Treatment and Solutions, Susan Collins, PhD, 06/2022
- Trauma-Informed Outreach and Engagement, HHRC Team, 08/2022
- Certified Patient Navigator, Walla Walla Community College, 01/2020
Dates
05/31/YY, 06/12/YY
Timeline
Housing Stability Coordinator
Walla Walla Housing Authority
06.2023 - Current
Senior Housing and Employment Specialist
Consistent Care Support Services
12.2021 - 06.2023
Peer Support Specialist
Walla Walla Alliance for the Homeless
03.2020 - 12.2021
Collections Agent
EZ Money Loan Services
01.2014 - 01.2017
Customer Service Representative
AT&T Wireless
03.2011 - 01.2014
Associate of Applied Science - Human Services
Walla Walla Community College
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