Nikki Shropshire
Newport News
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Used to working in very fast paced environments.
Overview
17
17
years of professional experience
Work History
Human Resource Expert
Target
Newport News
08.2024 - Current
- Maintained employee records, HR databases, and confidential personnel documentation.
- Coordinated employee relations activities and resolved workplace conflicts professionally.
- Administered compensation, benefits, leave management, and payroll support processes.
- Assisted management with workforce planning, performance management, and succession planning.
- Ensured compliance with federal, state, and company employment regulations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
Logistics Move Coordinator
Interstate Relocation and Logistics
Springfield VA
04.2021 - 01.2024
- Coordinated residential and commercial moves from scheduling through final delivery.
- Managed customer relocation timelines, transportation logistics, and moving crew assignments.
- Communicated with clients to confirm moving dates, inventory details, and service requirements.
- Tracked shipments and monitored delivery schedules to ensure on-time service completion.
- Resolved customer concerns and provided exceptional customer service throughout the relocation process.
- Maintained accurate records of customer accounts, inventory lists, and scheduling updates.
- Collaborated with warehouse staff, drivers, and third-party vendors to support daily operations.
- Scheduled packing, loading, storage, and unpacking services based on customer needs.
- Ensured compliance with company policies, transportation regulations, and safety procedures.
- Processed billing adjustments, claims, and payment documentation as needed.
- Managed multiple relocation projects simultaneously in a fast-paced environment.
Customer Service Representative
MAP Communications
Chesapeake, VA
05.2009 - 09.2021
- Answered high-volume inbound calls professionally and efficiently.
- Managed customer inquiries, service requests, and message-taking operations.
- Scheduled appointments and updated customer calendars and records accurately.
- Transferred calls to appropriate departments and escalated urgent issues when necessary.
- Maintained accurate documentation of calls, customer information, and service updates.
- Provided exceptional customer service while resolving concerns and answering questions.
- Operated multi-line phone systems and managed call routing procedures.
- Entered customer data into CRM systems and maintained confidential information.
- Assisted clients with billing questions, account updates, and service information.
- Followed company procedures, call scripts, and compliance guidelines during customer interactions.
- Managed multiple tasks simultaneously in a fast-paced call center environment.
Benefits Specialist
Conduent
Chesapeake, VA
10.2020 - 04.2021
- Administered employee benefits programs including health insurance, dental, vision, retirement, and leave benefits.
- Assisted employees with benefits enrollment, eligibility, claims, and policy questions.
- Processed new hire benefits enrollment, status changes, and termination documentation accurately.
- Maintained confidential employee records and updated HRIS databases regularly.
- Coordinated annual open enrollment activities and communicated benefits information to employees.
- Ensured compliance with federal, state, and company benefits regulations and policies.
- Collaborated with insurance carriers, vendors, and HR teams to resolve benefits-related issues.
- Reviewed and processed invoices, payroll deductions, and benefits adjustments.
- Conducted employee orientations and explained benefits packages and company policies.
- Assisted in improving benefits processes and maintaining accurate records for reporting purposes.
- Monitored employee benefits data to ensure accuracy and timely processing.
- Delivered high-quality customer service while handling sensitive and confidential information.
Education
High School Diploma -
Warwick High School
Newport News, VA06-2003
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Dependable and responsible
- Calm under pressure
- Problem resolution
- Decision-making
- Active listening
Timeline
Human Resource Expert
Target
08.2024 - Current
Logistics Move Coordinator
Interstate Relocation and Logistics
04.2021 - 01.2024
Benefits Specialist
Conduent
10.2020 - 04.2021
Customer Service Representative
MAP Communications
05.2009 - 09.2021
High School Diploma -
Warwick High School