Nikki Simmons
Western Heritage Insurance And Marketing Group
Lee’s Summit ,MO
13
years of professional experience
Professional Secretary with over 2 years of experience managing daily administrative support tasks and operations in Insurance industry. Well-organized, quick learner committed to delivering high-quality results. Adaptable and versatile worker providing excellent customer service within dynamic environments.
Work History
Paralegal
1 Year- Drafted pleadings, motions, and correspondence for civil litigation matters.
- Managed case files, deadlines, and document organization to support attorney workflow.
- Conducted legal research and summarized findings for case preparation.
- Prepared discovery requests, responses, and supporting exhibits with accuracy.
- Coordinated client communication, intake details, and follow-up documentation.
- Filed court documents electronically and tracked compliance with procedural deadlines.
- Reviewed records and compiled evidence for hearings, negotiations, and filings.
- Assisted attorneys with trial preparation, exhibit organization, and witness materials.
- Reduced attorney workload by drafting routine legal documents such as pleadings, motions, and affidavits.
- Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations.
- Enhanced case efficiency by organizing and maintaining legal documents, files, and correspondence.
- Assisted counsel in preparing answers, providing documentation, and information for discovery request.
- Edited and proofread legal documents to verify accuracy.
- Contributed to firm-client relationship building through professional interactions with clients during meetings or phone calls, conveying empathy while maintaining confidentiality.
Secretary
6 Years 8 Months- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Completed accurate daily report documents, memos and invoices.
- Answered multi-line phone system and greeted callers enthusiastically.
- Entered data into excel spreadsheet and updated customer contacts with information to keep records current.
- Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Maintained office supplies inventory by checking stock and ordering new supplies as needed.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Bartender
1 Year- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Kept bar presentable and well-stocked to meet customer needs.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Developed drink menu with creative cocktails, contemporary wines and craft beers.
- Completed regular bar inventories and daily requisition sheets and increased sales and profits.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Managed cash and bar revenue during special promotions or sporting events.
- Implemented drink prep procedures that significantly reduced wasted stock.
- Polished glassware, bussed tables and removed debris to keep customer areas clean.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
Bank Teller
4 Months- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Educated customers on use of banking website and mobile apps.
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Turned in excess cash to maintain drawer security.
- Provided customer records, account statements and copies of checks.
- Reconciled cash drawer and resolved discrepancies.
- Assisted customers with compromised debit cards and issued new credentials.
- Removed mutilated currency from circulation.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Audited fellow teller currency to contribute to dual-control procedures.
- Placed orders for customer checks and verified starting numbers.
- Logged cashier's checks and other transactions to maintain accurate account records.
- Counted and packaged currency and coins.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Answered telephone inquiries on checking and savings accounts, loans and lines of credit.
- Stocked supplies for customers and personal teller station.
- Processed customer transactions promptly, minimizing wait times.
Receptionist
1 Year 10 Months- Answered central telephone system and directed calls accordingly.
- Managed multiple tasks and met time-sensitive deadlines.
- Confirmed appointments, communicated with clients and updated client records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Drafted professional memos, letters and marketing copy to support business objectives and growth.
- Corresponded with clients through email, telephone or postal mail.
- Scheduled and confirmed appointments and meetings for senior management team.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Kept reception area clean and neat to give visitors positive first impression.
Education
High School Diploma
Skills
Document and File Management
Multi-Line Telephone Systems
Supply Inventory Control
Judgment and Decision Making
Ease with Computers and Technology
Database and Client Management Systems
Appointment Coordination
Report Preparation
Confidentiality and Data Protection
Verbal and Written Communication
Strong Organizational Skills
Multitasking and Time Management
Professional and Courteous
Fast Learner
Customer Service
Reception Duties
Microsoft Office
Timeline
Paralegal
Law Office of Buccero and VanFleet
11.2025 - CurrentRead More
Secretary
Western Heritage Insurance And Marketing Group
03.2020 - CurrentRead More
Bank Teller
First Interstate Bank
04.2018 - 08.2018Read More
Bartender
Malmstrom Air Force Base Grizzle Bend
01.2018 - 01.2019Read More
Receptionist
Dept. Of Labor And Immigration
02.2014 - 12.2015Read More
Saipan Southern High
High School Diploma
Read More