Nicole Vargas Moreno
Summary
Detail-oriented professional with experience in fast-paced, customer-focused environments. Expertise in food retail, warehouse operations, and customer service, including as a Qualification Specialist. Proven track record in teamwork and time management, consistently meeting productivity goals and effectively managing multiple responsibilities.
Overview
18
18
years of professional experience
Work History
Qualification Specialist
ACA Group
Fort Lauderdale
09.2023 - 05.2026
- Conducted in-depth consultations with prospective clients to evaluate eligibility for timeshare exit and cancellation services.
- Reviewed ownership details, contract information, and client circumstances to assess qualification status and provide tailored solutions.
- Educated clients on available solutions, program requirements, and next steps of process.
- Maintained accurate records of client interactions, documentation, and
- qualification outcomes within CRM systems.
- Coordinated with sales and client services teams to facilitate seamless transitions for clients throughout the qualification process.
- Managed a high volume of inbound and outbound calls while providing professional, empathetic customer service.
Package Handler
FedEx
Pompano Beach
09.2024 - 07.2025
- Operated material handling equipment for package transportation.
- Loaded and unloaded trucks with precision and care.
- Assisted in loading delivery trucks with prepared packages.
- Scanned and sorted packages according to destinations and service type using handheld scanner.
- Sorted packages by destination for efficient processing.
- Inspected packages for damage before processing further.
- Followed safety protocols to ensure a secure work environment.
- Worked flexible hours, including weekends and holidays, to meet business needs.
- Placed bins, carts and containers in convenient locations to assist with loading efficiency.
Prep Cook
Bolay
Fort Lauderdale
12.2022 - 09.2023
- Prepped vegetables and ingredients by washing, chopping and dicing.
- Prepared ingredients for daily menu items in a fast-paced kitchen environment.
- Assisted chefs in cooking methods and food presentation techniques.
- Monitored food quality and freshness during preparation and service times.
- Collaborated with team members to streamline food preparation processes.
- Followed food safety guidelines to ensure safe food handling practices.
- Organized and labeled stock of ingredients to maintain needed inventory levels.
Sale associate
Spirit Halloween Store
Fort Lauderdale
09.2022 - 11.2022
- Assisted customers in selecting costumes and accessories for Halloween events.
- Maintained organized displays to enhance product visibility and customer engagement.
- Operated point-of-sale systems to process transactions efficiently and accurately.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Assisted customers with finding the right product for their needs.
Assistant Deli Manager/Cheese Specialist
The Fresh Market
Boca Raton
08.2019 - 06.2022
- Assisted in managing daily deli operations.
- Trained team members on food safety and customer service standards.
- Ensured product quality by monitoring inventory and freshness.
- Unloading pallets
- Supervised deli staff, ensuring proper customer service and food safety practices were followed.
- Ensured that all food items were properly labeled according to local health department regulations.
- Conducted daily inventory of products to ensure sufficient stock levels and communicated any shortages to the Deli Manager.
- Resolved customer complaints in a professional manner while keeping management informed of any issues or concerns.
- Performed regular checks on equipment such as slicers, scales and ovens to ensure they were operating safely and efficiently.
- Provided training for new deli team members on all aspects of the deli operation including product knowledge, customer service, equipment usage and sanitation standards.
- Maintained a clean and organized work environment by adhering to established cleaning procedures and following safety guidelines when handling food products.
- Provided excellent customer service by addressing inquiries and resolving issues promptly.
- Assisted in managing daily deli operations.
Prepared Foods Team Member
The Fresh Market
Boca Raton
12.2017 - 08.2019
- Prepared food items according to company recipes and standards.
- Maintained cleanliness and organization of the food preparation area.
- Assisted customers by answering questions about prepared food selections.
- Monitored food safety and quality standards throughout preparation and display.
- Restocked ingredients and supplies to maintain inventory levels.
- Provided excellent customer service by addressing customers' inquiries promptly and professionally.
- Followed recipes for preparing various types of hot and cold foods.
- Removed food items from inventory and restocked refrigerated and frozen cases to maintain product availability.
- Rotated stock on shelves to ensure freshness and quality of products being sold.
- Created labels for packaged items such as salad dressings, dips.
- Assisted with special catering orders as requested by customers.
- Operated kitchen equipment safely, including ovens, slicers, and fryers.
- Stored food in designated containers and storage areas to prevent spoilage.
Deli Clerk
The Fresh Market
Boca Raton
12.2015 - 12.2017
- Provided exceptional customer service to enhance shopping experience.
- Assisted customers with deli product selections and special requests.
- Greeted customers in a friendly and professional manner.
- Responded to customer questions regarding product availability.
- Resolved customer complaints in a timely manner while maintaining a polite demeanor.
- Offered samples to promote and upsell specials.
- Prepared and sliced meats, cheeses, and other deli items daily.
- Weighed, wrapped, and labeled meats, cheeses, salads, sandwiches. for customers' orders.
- Maintained cleanliness and organization of the deli display case.
- Sanitized and kept work areas tidy by cleaning surfaces, equipment, and floors, removing trash and maintaining machinery.
- Operated meat slicers and other kitchen equipment efficiently.
- Performed opening and closing duties such as restocking supplies and cleaning work areas at the end of shift.
- Stocked shelves with fresh items daily.
- Rotated product on shelves to ensure freshness.
- Prepared all food orders according to customer specifications.
- Documented and entered special orders for event catering and party trays.
Crew Member
Wendy's
Fort Lauderdale
05.2008 - 02.2013
- Provided excellent customer service in fast-paced dining environment.
- Served food quickly for positive guest experiences.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Managed cash register transactions accurately and efficiently.
- Prepared and served menu items according to company guidelines.
- Operated kitchen equipment and maintained food safety standards.
- Maintained cleanliness of work areas to meet health regulations.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Organized and restocked supplies to support operations and team productivity.
- Checked expiration dates on all products before serving them to customers.
Education
General Educational Development Certificate
Fort Lauderdale, FLSkills
- Problem solving
- Detail orientation
- Empathetic engagement
- Willingness to learn
- Clear verbal and written communication
- Attention to detail
- Fast paced environment adaptability
- Teamwork and collaboration
Timeline
Package Handler
FedEx
09.2024 - 07.2025
Qualification Specialist
ACA Group
09.2023 - 05.2026
Prep Cook
Bolay
12.2022 - 09.2023
Sale associate
Spirit Halloween Store
09.2022 - 11.2022
Assistant Deli Manager/Cheese Specialist
The Fresh Market
08.2019 - 06.2022
Prepared Foods Team Member
The Fresh Market
12.2017 - 08.2019
Deli Clerk
The Fresh Market
12.2015 - 12.2017
Crew Member
Wendy's
05.2008 - 02.2013
General Educational Development Certificate