Nikki Young
San Jose,CA
Summary
Enthusiastic and customer-focused professional seeking a position at Mammoth Mountain to utilize my customer service/sales experience and passion for the outdoors. Eager to contribute to guest satisfaction and enhance the overall shopping experience in the Sport Shop while embracing the beauty of Mammoth Lakes.
Overview
4
4
years of professional experience
Work History
Customer Experience Coordinator
Santa Cruz Bicycles
Santa Cruz, CA
08.2022 - 08.2024
- Collaborated with a fast-paced team to enhance the demo department and Factory Store experience for customers, employees and industry professionals
- Utilized in-depth knowledge of Santa Cruz and Juliana Bicycles products to effectively address customer inquiries and enhance product understanding
- Managed inventory and POS transactions, optimizing operational efficiency while maintaining a clean and inviting showroom
- Promptly resolved customer inquiries across in-person, phone, and online interactions, ensuring high satisfaction rates
- Consistently met and exceeded self-established and organizational goals through diligent teamwork
Hostess
Pacific Catch
Campbell, CA
06.2021 - 01.2022
- Surpassed wine sales goals, earning multiple cash rewards
- Streamlined workflow to maintain service efficiency in a high-pressure environment
- Trained and supervised three hosts on OpenTable software and takeout systems
- Professionally handled incoming calls and escalated customer concerns as needed
Rental Technician
Arizona Snowbowl
Flagstaff, AZ
01.2021 - 04.2021
- Averaged 30-35 hours per week, achieving approximately $8,000 in weekly sales
- Issued rental equipment swiftly and accurately, ensuring a smooth workflow
- Enhanced customer satisfaction through knowledgeable responses to inquiries about the ski area and rental procedures
Education
Bachelor of Arts - Psychological Sciences, Communication Studies
Northern Arizona University
Flagstaff, AZ12.2021
Skills
- Results-oriented problem solver
- Strong communication and organizational abilities
- Eager to learn and develop professionally
- Dependable team player
- Consistently meets and exceeds performance goals
- Bilingual (German)
- Proficient in Microsoft Office Suite and Google Suite
- Experienced with Qualtrics and Adobe Creative Cloud
References
References available upon request.
ADDITIONAL EXPERIENCE
- Cashier / Bartender / Busser / Dishwasher / Fry Cook | July 2016 - July 2018
- Sales Assistant | March 2016 - June 2016
- Photographer | August 2015 - December 2015
- Caregiver | January 2015 - November 2015
- Lifeguard | April 2015 - September 2015
Timeline
Customer Experience Coordinator
Santa Cruz Bicycles
08.2022 - 08.2024
Hostess
Pacific Catch
06.2021 - 01.2022
Rental Technician
Arizona Snowbowl
01.2021 - 04.2021
Bachelor of Arts - Psychological Sciences, Communication Studies
Northern Arizona University
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