Nikkie Steffensen

• Designed custom flower arrangements and gift packages for weddings, funerals, holidays, and special events.
• Directed daily floral shop operations, balancing customer orders, design requests, and service quality.
• Supervised staff workflows, assigned tasks, and coached team members on sales and arrangement standards.
• Managed inventory levels, reordered floral supplies, and coordinated vendor relationships to maintain product availability.
• Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
• Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.

• Oversaw budgeting, forecasting, and expense controls to support financial performance.
• Directed daily operations across senior living community, aligning service delivery with resident care standards.
• Led department managers to strengthen staffing, accountability, and cross-functional coordination.
• Ensured regulatory compliance through consistent policy review and operational audits.
• Mentored leadership team members to build succession readiness and consistent execution.
• Worked closely with organizational leadership and board of directors to guide operational strategy.
• Guided staff through periods of organizational change, maintaining morale and engagement during transitions.

• Directed regional nursing operations, aligning staffing, care delivery, and compliance with clinical standards.
• Supervised nurse managers and clinical staff, providing coaching, performance feedback, and workload support.
• Monitored quality assurance processes, resolving documentation gaps and reinforcing patient safety protocols.

• Directed wound care program operations, aligning clinical workflows with regulatory standards and patient safety requirements.
• Coordinated provider engagement, supporting referral relationships and timely access to specialized wound care services.
• Led interdisciplinary staff coaching, reinforcing documentation accuracy, care coordination, and evidence-based treatment protocols.
• Monitored program performance, identified process gaps, and implemented improvements to strengthen throughput and consistency.
• Oversaw compliance activities, ensuring adherence to accreditation requirements, chart standards, and quality expectations.

• Prioritized unit tasks to support patient flow and reduce administrative delays.
• Organized daily workflow priorities, balancing competing requests while maintaining accuracy and responsiveness.
• Participated in quality improvement initiatives aimed at enhancing emergency department services and patient outcomes.
• Prior Certifications: BLS, ACLS, BLS instructor, ACLS instructor,

Labor & Delivery Certified, ALSO, PALS, TNCC

• Administered medications safely, verified orders, and monitored patient responses for adverse reactions.
• Assessed patient conditions, documented findings, and updated care plans for changing clinical needs.
• Coordinated care with physicians, therapists, and support staff to support timely treatment decisions.
• Educated patients and families on diagnoses, medications, discharge instructions, and self-care routines.