- Kayaking
- Volunteering
- Horseback Riding
- Camping
- Running
Nikki Kinsella
Manchester
Summary
Skilled Pet Stylist with a proven track record at Petco, enhancing pet welfare and customer satisfaction through expert grooming and personalized service. Demonstrates strong communication and animal grooming skills, leading to increased repeat business and mentorship of junior groomers. Adapts swiftly to industry trends, ensuring high-quality care and safety for all pets.
Overview
17
17
years of professional experience
Work History
Pet Stylist
Petco
10.2024 - Current
- Enhanced customer satisfaction by providing personalized grooming services tailored to each pet's needs and preferences.
- Promoted parasite protection as well as skin and coat health through regular grooming, dietary suggestions, and sup
- Selected appropriate shampoos and conditioners for various coat and skin types by discussing concerns, sensitivities and allergies with pet owners.
- Mentored junior groomers in best practices, improving overall team performance and skillsets.
- Continuously updated knowledge on new pet styling trends and products, staying current with industry developments.
- Sterilized grooming and styling area, and tools.
- Assessed pets during check-in and check-out process for lethargy, trembling, excessive panting and resistance to entering salon.
- Ensured consistent quality of work by adhering to established grooming procedures and guidelines for all clients'' pets.
- Balanced multiple appointments simultaneously without compromising attention to detail or customer satisfaction levels.
- Groomed 5 to7 dogs daily using various tools such as sheers, nail clippers, blades, brushes and de-matting and de-shedding combs.
- Built strong client relationships through excellent communication and customer service skills, leading to increased repeat business.
- Educated pet owners on proper grooming techniques and at-home care, promoting healthier pets and reduced need for professional intervention.
- Gained trust of pets through gentle handling techniques, minimizing stress during grooming appointments.
Pet Stylist
Pet Smart
10.2022 - 06.2024
- Enhanced customer satisfaction by providing personalized grooming services tailored to each pet''s needs and preferences.
- Selected appropriate shampoos and conditioners for various coat and skin types by discussing concerns, sensitivities and allergies with pet owners.
- Continuously updated knowledge on new pet styling trends and products, staying current with industry developments.
- Sterilized grooming and styling area, tools and implement by using antibacterial soap and rubbing alcohol.
- Ensured consistent quality of work by adhering to established grooming procedures and guidelines for all clients'' pets.
- Balanced multiple appointments simultaneously without compromising attention to detail or customer satisfaction levels.
- Built strong client relationships through excellent communication and customer service skills, leading to increased repeat business.
- Demonstrated expertise in various grooming styles and techniques to accommodate diverse breeds and sizes of pets.
- Educated pet owners on proper grooming techniques and at-home care, promoting healthier pets and reduced need for professional intervention.
- Troubleshot behavioral issues during grooming sessions, ensuring a positive experience for both pets and their owners.
- Gained trust of pets through gentle handling techniques, minimizing stress during grooming appointments.
- Collaborated with team members to ensure smooth daily operations, consistently meeting scheduling demands and maintaining high-quality standards.
- Developed creative solutions for challenging pet styling requests, exceeding customer expectations with every finished product.
- Improved time efficiency by streamlining grooming processes, allowing for more appointments per day.
- Maintained a clean and safe working environment for both pets and staff, reducing the risk of injuries or accidents.
- Monitored animals for behavioral problems and signs of health issues.
- Washed, trimmed, and brushed animals to maintain good grooming standards.
Dental Insurance
National Association Of Medical And Dental
01.2018 - 03.2021
- Cold called to encourage interest in dental insurance.
- Went to the closing side and closed sales for insurance
- Worked in quality control to assure all sales were legalized.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Gas Station Attendant
Cumberland Farms
01.2008 - 11.2017
- Maintained clean and orderly work station.
- Ensured accurate cash handling and maintained a balanced register at the end of each shift.
- Maintained cleanliness of gas station premises, resulting in a welcoming environment for customers.
- Cleaned up gas and other spills in accordance with spill procedures.
- Successfully deescalated challenging situations involving unhappy or irate customers through active listening skills coupled with problem-solving abilities.
- Checked customer identification for alcohol, cigarette, and lottery sales.
Education
Pet Stylist - Dog Grooming
Petsmart
Nashua, NH04-2022
No Degree - Medical Assistant
Hesser
Portsmouth NH01-2011
Skills
- Strong communication skills
- Physical stamina and strength
- Maintaining client records
- Professional appearance
- Sales and upselling techniques
- Product knowledge expertise
- Appointment scheduling efficiency
- Patience and empathy
- Hygiene and cleanliness
- Animal behavior
- Animal behavior education
- Physical condition monitoring
Interests
Timeline
Pet Stylist
Petco
10.2024 - Current
Pet Stylist
Pet Smart
10.2022 - 06.2024
Dental Insurance
National Association Of Medical And Dental
01.2018 - 03.2021
Gas Station Attendant
Cumberland Farms
01.2008 - 11.2017
Pet Stylist - Dog Grooming
Petsmart
No Degree - Medical Assistant
Hesser
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