Nikkita Ratliff
Old Monroe,MO
Summary
Energetic Lead Sales Associate dedicated to driving customer satisfaction and increasing sales. Positive and respectful contributor talented in filling, facing and organizing products to maintain department standards. Hardworking and punctual individual recognized for consistently receiving high ratings on customer feedback surveys.
Overview
7
7
years of professional experience
Work History
Lead Sales Associate
LensCrafters Optique
Lake Saint Louis, MO
08.2021 - Current
- Lead a team of individuals, while assisting in growth and development.
- Made the schedule for the entire team a month in advance.
- Handled customer concerns in a professional manner.
- Conducted inventory counts every 6 months to track stock levels.
- Maintained cleanliness of store environment including floors, windows, displays.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Developed trusting relationships with customers by making personal connections.
Pharmacy Technician
CVS Pharmacy
Saint Peters, MO
09.2019 - 08.2021
- Verified accuracy of medication labels before they were dispensed to customers.
- Collaborated with healthcare providers to clarify prescription orders and resolve medication discrepancies.
- Retrieved medication from shelves based on physician orders and delivered them to pharmacists for review.
- Assisted in training new employees on pharmacy procedures.
- Ensured compliance with all federal, state, local laws and company policies related to all pharmacy operations.
Server
Wasabi
Owensboro, KY
05.2019 - 09.2019
- Followed health safety guidelines serving food products.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Upheld high standards of sanitation in accordance with health department regulations.
- Provided excellent customer service to ensure satisfaction.
- Ensured that each guest was served courteously, quickly, and efficiently.
Shift Manager/Key Holder
Walgreens
Owensboro, KY
09.2017 - 07.2019
- Assisted in leading and motivating a team to ensure excellent customer service.
- Managed shift operations by delegating tasks among team members in order to maximize efficiency.
- Supervised bank deposits and security procedures to support store opening and closing.
- Created daily reports on store sales.
Education
High School Diploma -
Gateway Academy
Owensboro, KY05-2016
Skills
- Sales expertise
- Exceptional customer service
- Superb time management
- Guest Relations
- Positive and professional
- Relationship Building
- Retail Store Operations
- Business Development
- Strategic Planning
- Schedule Preparation
- Sales management
References
References available upon request.
Timeline
Lead Sales Associate
LensCrafters Optique
08.2021 - Current
Pharmacy Technician
CVS Pharmacy
09.2019 - 08.2021
Server
Wasabi
05.2019 - 09.2019
Shift Manager/Key Holder
Walgreens
09.2017 - 07.2019
High School Diploma -
Gateway Academy
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