Nikkita Smith
Lake Wales,FL
Summary
Dynamic Intake Representative with proven expertise at Everise, consistently exceeding performance metrics. Skilled in patient confidentiality and HIPAA compliance, I foster strong client relationships while enhancing team collaboration. My commitment to quality service and effective communication drives successful outcomes in the healthcare industry.
Developed strong skills in client communication and information management in fast-paced environment. Looking to transition into new field where these transferrable skills can drive success and improve processes. Adaptable and ready to bring customer-focused approach to new challenges.
Overview
14
14
years of professional experience
Work History
Intake Representative
Everise
Lake Wales, FL
01.2025 - 04.2025
- Resolved escalated issues with professionalism and empathy, earning trust from both colleagues and clientele alike.
- Streamlined communication between departments through diligent documentation of client information and needs.
- Exceeded performance metrics regularly, demonstrating consistent dedication to quality work and customer satisfaction.
- Contributed to a welcoming environment by greeting visitors upon arrival and assisting them throughout their visit.
- Maintained strict confidentiality of client information, adhering to HIPAA regulations and company policies at all times.
- Identified areas for process improvement within the intake department, aiding in the implementation of more efficient practices.
Intake Rep
ContinuumGlobal
Lake Wales, FL
05.2024 - 01.2025
- Developed rapport with clients and their families, providing reassurance and support during challenging times.
- Maintained strict confidentiality of client information, adhering to HIPAA regulations and company policies at all times.
- Educated clients on available services and programs, empowering them to make informed decisions about their care options.
- Exceeded performance metrics regularly, demonstrating consistent dedication to quality work and customer satisfaction.
- Collaborated with team members to address complex cases, resulting in improved case management for clients.
Pharmacy Help Desk
ContinuumGlobal
Lake Wales, FL
12.2022 - 05.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Customer Service Rep
Staffmark
Lake Wales, FL
12.2021 - 07.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Note Taker
Polk State College
Lake Wales, FL
10.2013 - 12.2013
- Enhanced student comprehension by providing clear and concise notes during lectures.
- Ensured accuracy in note content through regular cross-referencing with supplementary resources such as textbooks and slideshows.
- Verified details to deliver clear, comprehensive, and accurate notes.
- Supported students with disabilities by accurately transcribing classroom discussions for their review.
Front Line
Mcdonalds
Frostproof, FL
05.2011 - 05.2011
- Performed daily opening/closing duties diligently, ensuring that the workplace was always ready for operation at the start or end of each business day.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
Frostproof Middle Senior High School
Frostproof06-2011
Associate of Arts - Liberal Arts
Polk State College
Lake Wales, FL01-2011
Skills
- Patient confidentiality
- Call center experience
- Insurance verification
- Medical terminology
- Healthcare industry
- Teamwork
- Customer service
- Time management
- Multitasking
- Excellent communication
- HIPAA compliance
Timeline
Intake Representative
Everise
01.2025 - 04.2025
Intake Rep
ContinuumGlobal
05.2024 - 01.2025
Pharmacy Help Desk
ContinuumGlobal
12.2022 - 05.2023
Customer Service Rep
Staffmark
12.2021 - 07.2022
Note Taker
Polk State College
10.2013 - 12.2013
Front Line
Mcdonalds
05.2011 - 05.2011
High School Diploma -
Frostproof Middle Senior High School
Associate of Arts - Liberal Arts
Polk State College