NIKKO MOUNGER
Alvarado,TX
Summary
Reliable professional, skilled at coordinating supplies, records, and schedules to keep office teams on task and ready for daily demands. Positive, upbeat, and service-oriented attitude toward completing tasks. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
8
8
years of professional experience
Work History
Housekeeper
Holiday Inn Express Hotel Suites
Cleburne, TX
01.2025 - Current
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Adhered to daily cleaning schedules and updated as needed based on demand.
- Delivered ironing boards, baby cribs and rollaway beds to guests' rooms.
- Cleaned rugs and upholstery using vacuums and fabric shampoo when necessary.
- Scrubbed kitchen appliances, countertops and fixtures.
- Maintained and organized cleaning supplies stock.
- Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
- Cleaned building floors by sweeping, mopping and scrubbing.
Lead Cashier
Liquor Depot.
Alvarado, TX
06.2023 - 11.2024
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Conducted weekly inventory checks to ensure product availability for customers.
- Maintained work area and kept cash drawer organized.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Greeted customers and provided excellent customer service.
- Processed payments promptly for customers to exceed productivity standards.
- Scanned, priced, and bagged customer groceries quickly to keep lines moving.
- Maintained a clean and organized work environment to ensure customer satisfaction.
- Inventoried stock and placed new orders to maintain supplies for expected demand.
- Provided support to other departments when needed such as stocking shelves or running register.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
Head Boot Dept.
Atwoods
Crowley, TX
10.2022 - 07.2023
- Completed day-to-day duties accurately and efficiently.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
- Maintained updated knowledge through continuing education and advanced training.
- Maintain and organize my department.
- Price and tag boots.
- cashier
Supervisor of Housekeeping
Holiday Inn Express Hotel
Fort Worth, Tex
06.2020 - 06.2022
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Delegated work to staff, setting priorities and goals.
- Provided support during peak times by working alongside housekeeping staff when necessary.
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Conducted regular inspections of guest rooms and public areas to ensure compliance with established quality assurance standards.
- Ensured compliance with OSHA regulations regarding hazardous materials used in housekeeping operations.
- Verified each completed room against standard plans to maintain consistency.
Assistant Manager
Family Dollar
Fort Worth, Tex
03.2021 - 10.2021
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Monitored employee attendance records, timekeeping, and payroll information.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Exceeded customer satisfaction by finding creative solutions to problems.
Assistant Manager
Dollar General
Fort Worth, TX
06.2019 - 09.2021
- Managed inventory and supplies to ensure materials were available when needed.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Operated equipment and machinery according to safety guidelines.
- Monitored employee attendance records, timekeeping, and payroll information.
- Bank deposits.
- Opening and closing the store.
Desk Clerk
Western Freight Carrier
Las Vegas, NV
05.2017 - 05.2019
- Maintained important files, running reports and delivering updates on occupancy and revenue.
- Delivered messages and ran errands.
- Maintained records of room availability and reservations.
- Created weekly schedules for desk clerks on duty according to occupancy rate of the hotel.
- Inventoried and ordered materials, supplies and services.
- Resolved billing discrepancies in an efficient manner.
- Communicated with customers, employees and vendors to answer questions and address complaints.
- Provided excellent customer service by addressing inquiries promptly and efficiently.
- Conducted transactions, confirming patient information, and processing according to standard protocol.
- Answered phone calls promptly and professionally.
- Sorted and distributed incoming mail, dispersing to appropriate departments and personnel.
- Copied, sorted and filed records of office activities and business transactions.
- Opened, sorted, and routed incoming mail and answered correspondence.
Education
GED -
College of Southern Nevada
Las Vegas, NV01-2012
Skills
- Record management
- Data entry
- Customer service
- Team collaboration
- Employee training
- Attention to detail
- Organizational skills
- Records management
- Sanitation practices
- Inventory management
- Detail-oriented
Timeline
Housekeeper
Holiday Inn Express Hotel Suites
01.2025 - Current
Lead Cashier
Liquor Depot.
06.2023 - 11.2024
Head Boot Dept.
Atwoods
10.2022 - 07.2023
Assistant Manager
Family Dollar
03.2021 - 10.2021
Supervisor of Housekeeping
Holiday Inn Express Hotel
06.2020 - 06.2022
Assistant Manager
Dollar General
06.2019 - 09.2021
Desk Clerk
Western Freight Carrier
05.2017 - 05.2019
GED -
College of Southern Nevada