Nikkole Carter
Boonville,MO
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Human Resources Assistant
Harry S. Truman Memorial Veterans’ Hospital
Columbia, MO
02.2023 - Current
- Duties include assisting in maintaining electronic official personnel folders (e-OPF) and processing personnel actions for employees who are Title 5, Title 38, and Hybrid Title 38 employees, as well as the general point of contact for new hire onboarding. In-processing employees and ensuring the appropriate HR directives, policies, and/or practices are followed. Such as scheduling fingerprinting, employee health exams/physicals, and explaining to new hires what to expect next in the process. In addition, I work directly with credentialing to ensure that our new hires have all the paperwork and understand the credentialing and privileging process. This helps to decrease my time to hire numbers. I am the go-to HRA for Credentialing and Privileging questions, and I have trained HRA’s on the credentialing and privileging process.
- Strong communication skills and organization skills, including working with many other departments to meet the needs. With the ability to implement federal and agency programs all while conducting extreme accuracy at tracking work products.
- Excellent in onboarding Nurses, Housekeeping, Nursing Assistants, Health Techs, Radiology Techs, AMSAs, Pharmacy, Students, Social Workers, Psychologists, and Police Officers. With the ability to code accessions for all New Hires, as well as changes in work schedules, promotions, and education updates.
- Can announce vacancies in accordance with HR policies and procedures. I have a solid knowledge of HR rules, procedures, and operations concerning HR recruitment and placement if I do not know something, I know where to find a Job Aid or whom to ask. In addition, I complete tasks as needed by the HR office, based on relevant facts, issues, and data interpretation, to determine why actions were taken, as well as prepare relevant guidance and procedures for onboarding new hires. Along with a vast knowledge of USAStaffing, Salesforce, e-OPF, Vista, USAJobs, VATAS, TMS, HR Sharepoints, OPM rules/regulations, Power BI and HR Smart programs.
- 40hrs per week
Lead Medical Support Assistant, (Green Team)
Harry S. Memorial Veterans’ Hospital
Columbia, MO
09.2022 - 02.2023
- Responsible for scheduling appointments, interpreting, and verifying provider orders. Assignments include, scheduling, canceling, re-scheduling patient's appointments and/or consults, entering no-show information; monitoring the patient RTC dashboard; preparing for clinic visits; monitoring both inpatient and outpatient appointments for areas of responsibility; ensuring encounter forms are completed. Verifying and updating demographics and insurance information, and working with the BHIP team to coordinate veterans care with exceptional customer service.
- Great knowledge of medical terminology and overall knowledge of clinical operations.
- Assist with interviewing and provide feedback and input in the hiring process. As well as preparing reports on the BH’s calls and presenting it to supervisors.
- Oversaw daily operations of medical support services, ensuring efficient patient flow and care coordination.
- GS-07/04 from 9/11/2022-02/2023
- 40hrs per week
Advanced Medical Support Assistant, (Blue Team and Green Team)
Harry S. Truman Memorial Veterans’ Hospital
Columbia, MO
12.2018 - 09.2022
- Responsible for interpreting, and verifying provider orders.
- Trained new staff on office procedures, enhancing team productivity and workflow consistency.
- Supported efficient office operations through proficient handling of administrative tasks such as filing, data entry, and record maintenance.
- 100% accuracy of verifying and updating demographics and insurance information
- Great knowledge of medical terminology and overall knowledge of clinical operations. Ability to prioritize, delegate, and organize work to ensure clinic flow.
- Promoted effective communication among medical staff by serving as a reliable liaison between physicians, nurses, and administrative personnel.
- in charge of canceling, re-scheduling patient's appointments and/or consults, entering no-show information; ; preparing for clinic visits; monitoring both inpatient and outpatient appointments for clinics. While ensuring optimal scheduling and minimal wait times.
- Managed medical records, maintaining accuracy and compliance with privacy regulations.
- Contributed to higher patient retention rates by consistently delivering compassionate care during check-in/check-out processes.
- Mailed patient appointment letters.
- Determined nature and urgency of patient requests to refer patients to appropriate medical staff.
- GS-06
- 40hrs per week
- Certificate: Yellow Belt
Certified Nursing Assistant, (float pool)
Harry S. Truman Memorial Veterans’ Hospital
Columbia, MO
11.2014 - 12.2018
- Assistant duties included vital sign intake, assisting with dressing changes, assisting in procedures, recording I&O, stocking patient rooms and clinical storage areas with appropriate medical supplies and equipment, general customer service, with a great knowledge of medical terminology, and HIPPA and Joint Commission Rules and Regulations.
- GS-05
- 40hrs per week
Lead Medical Support Assistant
Stuttgart Army Health Clinic
Stuttgart, Germany
08.2013 - 11.2014
- Duties include assisting in the planning staff work schedules under the consideration of optimal coverage, review and implementing daily changes to policies and procedures, orientating new employees, monitors usage of supplies and equipment, monitors appointment scheduling, works along with subordinates in making appointments for patients, entering patient data in electronic medical file, coordinates preparation and changes of physicians schedules with the chiefs of the outpatient department and services. Reviews, collects, and updates OHI information, category codes, and demographic information for all patients presenting for care. Briefs supervisor on findings pointing out problem areas and making recommendations on improvements on appointment procedures. Responsible for incoming and outgoing calls, exceptional customer service, with a great knowledge of medical terminology, and HIPPA and Joint Commission rules and regulations.
- GS-05
- Supervisor: Jesse Moncivais
- 40hrs per week
- Committees: Unit Practice Council
Education
Bachelor's - healthcare administration
Ashford University
Associate - healthcare administration
University of Phoenix
Skills
- Administrative skills and support
- Microsoft office and docusign
- Team player
- Conflict management
- Employee onboarding
- Computer literacy
- Staff education and training
- Recruitment
- Communication management
- Online position posting
- Problem-solving
- Personnel records management
- Critical thinking
- Performance evaluations
Certification
- Yellow Belt Training - 2014
Timeline
Human Resources Assistant
Harry S. Truman Memorial Veterans’ Hospital
02.2023 - Current
Lead Medical Support Assistant, (Green Team)
Harry S. Memorial Veterans’ Hospital
09.2022 - 02.2023
Advanced Medical Support Assistant, (Blue Team and Green Team)
Harry S. Truman Memorial Veterans’ Hospital
12.2018 - 09.2022
Certified Nursing Assistant, (float pool)
Harry S. Truman Memorial Veterans’ Hospital
11.2014 - 12.2018
Lead Medical Support Assistant
Stuttgart Army Health Clinic
08.2013 - 11.2014
Associate - healthcare administration
University of Phoenix
Bachelor's - healthcare administration
Ashford University