Nikkya Jefferson
Altamonte Springs,FL
Summary
Motivated Medical Assistant with a strong foundation in customer service and a proven track record of efficient problem solving. Eager to leverage clinical training and a quick learning mindset to deliver high-quality patient care and streamline front and back office operations.
Overview
1
1
year of post-secondary education
6
6
years of professional experience
Work History
Externship
DOA - Doctor Associates Of Orlando
Orlando
07.2026 - 08.2026
- Patient intake
- Vitals
- Injections
- Insurance processes
- Billing
Customer Service Advisor (Temp)
Teleperformance USA
Orlando, FL
05.2023 - 09.2024
- Assisted large volume of customers daily with positive attitude, prioritizing customer satisfaction.
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
- Responding to customer needs through competent customer service and prompt problem-solving.
- Provided prompt assistance to customers by addressing inquiries and concerns efficiently. to prioritize customer needs.
- Maintained high-quality service standards, ensuring positive customer feedback.
- Implemented strategies to reduce average handling time while maintaining service quality.
- Proactively reached out to customers to assist with account and service issues, and suggested new products or services.
Technical Support Supervisor
Apple
Orlando, Florida
03.2022 - 01.2023
- Improved customer retention rates by consistently delivering prompt and effective technical assistance tailored to individual needs.
- Coordinated cross-functional teams to resolve software and hardware issues, enhancing product quality and user experience.
- Streamlined the technical support process for improved response times and increased issue resolution rates.
- Delivered prompt and effective technical assistance tailored to individual needs, contributing to increased customer retention rates.
- Coordinated cross-functional teams to address software and hardware issues, improving overall product quality.
- Collaborated with other departments for seamless integration of new products and services into existing support infrastructure.
- Resolved complex technical issues promptly and efficiently, leading to improved customer satisfaction.
Customer Care Advisor
Intouch CX
Orlando, Florida
03.2020 - 03.2022
- Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction.
- Exhibited strong attention to detail and organized management of multiple tasks and projects concurrently.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
- Communicated product features and benefits clearly, enabling customers to make informed purchase decisions.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Followed escalated processes while interacting with multiple lines of business to resolve all complaints within 48 hour time frame.
- Assisted customers through verbal channels while documenting within the customer issue tracking system.
Education
Medical Assistant -
Concorde Career Institute
Orlando, FL 11.2025 - 08.2026
Skills
- Patient intake and assessment
- Vital signs measurement
- Medication administration
- Medical procedure assistance
- Phlebotomy and injections
- Infection control techniques
- CCMA Certified - AMA
- BLS Certified - AHA
Timeline
Externship
DOA - Doctor Associates Of Orlando
07.2026 - 08.2026
Medical Assistant -
Concorde Career Institute
11.2025 - 08.2026
Customer Service Advisor (Temp)
Teleperformance USA
05.2023 - 09.2024
Technical Support Supervisor
Apple
03.2022 - 01.2023
Customer Care Advisor
Intouch CX
03.2020 - 03.2022