Niklas Brassat
Pontiac,MI
Summary
Dynamic Sales/Program Manager with a proven track record at MGA Research Corporation, enhancing client satisfaction and boosting sales through strategic relationship building and sales expertise. Excelled in staff management and sales team training, achieving significant revenue growth. Skilled in motivational techniques and sales presentations, adept at fostering long-lasting customer relationships and leading teams to success.
Overview
3
3
years of professional experience
Work History
Sales/program Manager
MGA Reasearch Corporation
11.2024 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Sales Representative
Decks N' Docks Marine
05.2024 - 10.2024
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
Shift Leader
Buffalo Wild Wings
09.2021 - 02.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
Education
Business Manager - Business Administration And Management
Oakland Community College
Auburn Hills, MISkills
- Relationship building
- Staff management
- Goals and performance
- Sales team training
- Motivational skills
- Verbal and written communication
- Product knowledge
- Sales expertise
- Sales presentations
Languages
German
Native or Bilingual
Timeline
Sales/program Manager
MGA Reasearch Corporation
11.2024 - Current
Sales Representative
Decks N' Docks Marine
05.2024 - 10.2024
Shift Leader
Buffalo Wild Wings
09.2021 - 02.2023
Business Manager - Business Administration And Management
Oakland Community College
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