Summary
Overview
Work History
Skills
References
Timeline
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Niko Delgado

Branford,CT

Summary

Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, detail oriented, self-starter and consensus builder.

Overview

7
7
years of professional experience

Work History

Customer Experience Manager

Macy's Inc.
08.2023 - Current
  • Managed escalated customer issues promptly, ensuring timely resolutions and maintaining positive customer experiences, both in-store and through online receipt surveys.
  • Supervised daily operations and sales functions to maximize revenue, customer satisfaction & loyalty, and employee productivity.
  • Conducted regular performance reviews bi-monthly with team members, fostering professional growth and development.
  • Conducted in-depth Store Business Reviews weekly to the Store Manager, and District Leaders; including Store Credit Card goals, and the revenues/opportunities in multiple departments of a $22M overall business
  • Evaluated the effectiveness of floor sets, comparing sales trends to shopping inspirations based on fixture appearance
  • Scheduled a total of 23+ colleagues throughout three floors, and organized their workload daily based on individual's' strengths

Service & Engagement Team Leader

Target Corporation
08.2020 - 08.2023
  • Empowered Team Members by delegating responsibilities according to individual strengths and areas of expertise throughout the store
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed through coaching
  • Followed up on attendance & performance conversations routinely with Team Members
  • Supported all departments as Leader on Duty
  • Proficient in all aspects of operations, specializing in Guest Engagement
  • Tracked key metrics and implemented strategies to maintain corporate goals such as: 2:00 minute Drive-Up order completion time, low meal compliance rate, and 97% Fulfillment order Pick-on-Time rate

Guest Service Leader

Cumberland Farms
10.2018 - 08.2020
  • Led team members in specific areas by delegating tasks, answering questions and resolving conflicts
  • Supervised and trained staff on cash handling, check processing and POS transaction policies
  • Enhanced customer experiences by offering exceptional service through loyalty programs
  • Coached team members on service techniques to boost revenue and exceed customer expectations.
  • Coached and mentored a staff consisting of 8-11 team members

Warehouse Operations Assistant Manager

AMMO By Mig Jiminez
11.2017 - 10.2018
  • Evaluated facility operations and personnel for safety and health regulations compliance.
  • Compared shipping orders and invoices against contents received to verify accuracy.
  • Upheld company standards for quality, performance and accuracy across outbound operations.
  • Followed safe handling processes for different types of loads and materials
  • Increased production rate of outbound orders by 24%

Skills

  • Team building
  • Inventory Auditing
  • Critical Decision Making
  • Scheduling and Payroll Management
  • Workflow Support
  • Coaching and Mentoring
  • Sales Development
  • Leadership Development
  • POS System Operations and Repair
  • Merchandise Receiving and handling
  • Building Customer Loyalty
  • Microsoft Office Suite
  • Expense and Revenue Reporting
  • Customer Empathy

References

Professional:

Noelle Balletti 

Macy's Store Manager

(516)-993-4761


Jenny Maturo

Former Coworker, Target

(860)-398-3001


Gary Hartley

Former Beauty and Jewlery Manager, Macy's

(860)-532-2481


Personal:

Bill Pepe

Deputy Fire Chief, Branford, CT

(203)-627-5035








Timeline

Customer Experience Manager

Macy's Inc.
08.2023 - Current

Service & Engagement Team Leader

Target Corporation
08.2020 - 08.2023

Guest Service Leader

Cumberland Farms
10.2018 - 08.2020

Warehouse Operations Assistant Manager

AMMO By Mig Jiminez
11.2017 - 10.2018

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Niko Delgado