Niko Dominguez-garcha
Blue Diamond
Summary
Self-motivated professional highly experienced in guest services and food service. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.
Overview
12
12
years of professional experience
2017
2017
years of post-secondary education
1
1
Certification
Work History
Front Desk Receptionist
Southpoint hotel and casino
Las Vegas
10.2023 - 12.2025
- Greeted guests warmly upon arrival at Southpoint Hotel and Casino.
- Managed phone inquiries and provided information about hotel amenities.
- Processed check-ins and check-outs efficiently for guests.
- Handled room billing and adjustments.
- Handled cash, credit, and digital payments securely during transactions.
- Trained new staff on call handling procedures and customer service techniques.
Front Desk Receptionist
Newyork Newyork hotel and casino
Las Vegas
09.2021 - 01.2023
- Managed phone inquiries and provided information about hotel amenities.
- Processed check-ins and check-outs efficiently for guests.
- Coordinated reservations and ensured accurate guest information input.
- Assisted guests with requests, including directions and recommendations.
- Collaborated with housekeeping to address guest room issues promptly.
- Handled cash transactions and maintained accurate financial records.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Greeted customers warmly and made them feel welcome.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Answered calls in pleasant, calm voice and asked appropriate questions to direct callers to proper individuals.
Food Service Worker
Master Kim's Korean BBQ
Las Vegas
01.2019 - 01.2021
- Maintained cleanliness and organization of kitchen and dining areas.
- Assisted customers with menu selections and food inquiries.
- Operated kitchen equipment safely and efficiently during service.
- Collaborated with team members to ensure smooth service flow.
- Monitored inventory levels and restocked supplies as needed.
- Adhered to food safety regulations and hygiene practices consistently.
- Supported training of new staff on food preparation techniques.
- Followed food safety regulations pertaining to sanitation, food handling and storage.
- Served meals to customers in a friendly and courteous manner.
- Operated cash register to process cash, check, and credit card transactions.
- Performed opening and closing duties such as setting up workstations with necessary supplies.
- Cleaned and sanitized work areas, equipment, utensils, dishes, and silverware.
- Provided exceptional customer service during busy dining periods.
- Processed customer orders accurately using point-of-sale system.
- Assisted servers by clearing tables and resetting for new guests.
- Delivered dishes and utensils to tables efficiently during peak hours.
- Collaborated with kitchen staff to streamline food preparation processes.
- Prepared ingredients by washing, chopping, and measuring for meal assembly.
- Stocked inventory and ensured proper rotation of food items in storage areas.
Assistant Manager
McDonald's
Las Vegas
04.2014 - 10.2019
- Assisted in training new team members on service protocols and procedures.
- Coordinated daily operations to ensure smooth workflow during peak hours.
- Managed inventory levels and placed orders for necessary supplies and materials.
- Ensured compliance with food safety and sanitation standards.
- Managed daily kitchen operations and staff scheduling.
- Trained and mentored new kitchen staff on procedures.
- Coordinated inventory management and supply ordering processes.
- Implemented efficient workflows to enhance kitchen productivity.
- Performed weekly inventories of food items stored in refrigerators or freezers.
- Conducted inspections to ensure compliance with food safety regulations.
- Monitored temperature controls for storage and preparation areas daily.
- Bagged food and hand out orders accurately and efficiently.
- Manage floor and delegate tasks.
- Resolved guest complaints in a professional manner while ensuring their satisfaction.
- Manage and audit cash safe and registers.
Education
Desert Oasis Highschool
Las Vegas, NvSkills
- Serve safe certified
- Check-in management
- Guest relations
- Payment processing
- Front desk operations
- Inventory management
- Quality assurance
- Staff training
- Effective communication
- Problem solving
- Attention to detail
- Time management
- Conflict management
- Skilled in LMS
- Skilled in Opera
- Skilled in HOTSOS
- Skilled in Vizionline
- Food safety
- Team leadership
- Food cost control
- Cash handling
- Workflow optimization
- Skilled in labor management
Languages
Filippino
Limited
English
Professional
Certification
- Serve safe
- Food handlers
- Tam
- Alcohol awareness
- Gaming
Timeline
Front Desk Receptionist
Southpoint hotel and casino
10.2023 - 12.2025
Front Desk Receptionist
Newyork Newyork hotel and casino
09.2021 - 01.2023
Food Service Worker
Master Kim's Korean BBQ
01.2019 - 01.2021
Assistant Manager
McDonald's
04.2014 - 10.2019
Desert Oasis Highschool