Niko Gabaldon
Santa Fe ,NM
Summary
Reliable and efficient server skilled in customer relationship management and POS operation. Experienced in educating customers on menu offerings and ensuring food safety protocols. Committed to enhancing customer experiences through attentive service and effective issue resolution.
Overview
5
5
years of professional experience
Work History
Ski Lift Operator
Ski Santa Fe
Santa Fe, New Mexico
11.2025 - 03.2026
- Operated ski lifts to ensure safe and efficient transportation of guests.
- Assisted guests with loading and unloading at lift stations.
- Trained new staff on operational procedures and safety protocols.
Server
Ranch House
Santa Fe, NM
08.2025 - 09.2025
- memorized customer's orders and accurately relayed it to chefs
- Handled customer complaints calmly and professionally,
resolving customer issues in a timely manner - cleaned at the end of the day, stocked sugars, mopped, swept, and
other nightly duties that needed to be done
Lead Busser
Second Street Brewery
Santa Fe, NM
07.2025 - 09.2025
- Monitored dining area for cleanliness, promptly addressing spills and clutter to enhance guest experience
- Managed table settings and ensured cleanliness to facilitate prompt service
- Delivered food items from kitchen to dining room table, ensuring timely service to guests
Server
Rustica Italian Kitchen
Santa Fe, NM
08.2022 - 02.2025
- Educated customers on dish ingredients, how it's prepared, and
how it's served - provided customers information on wines, liquor, and cocktails and upsold
- Took coffee, bread, and occasional desert orders to and from the
barista station to have it made/served
Server
Buffalo Wild Wings
Santa Fe, NM
06.2022 - 09.2022
- Delivered food trays to multiple tables, ensuring timely service and customer satisfaction.
- Greeted and engaged customers at assigned tables, fostering a welcoming and friendly dining experience.
- Operated POS terminals to input orders and process transactions, streamlining billing for efficient service.
Retail Sales Associate
Savers
Santa Fe, NM
06.2021 - 11.2021
- Guided customers in locating merchandise, enhancing their shopping experience
- Processed customer transactions efficiently at cash register, ensuring accurate and timely service
- Fostered positive customer relations through friendly and knowledgeable communication
- Organized and prioritized tasks and activities and worked within strict timeframes and deadlines
Education
High School Diploma -
Academy For Technology And The Classics
Santa Fe 01-2023
Skills
- Order management
- Customer education
- POS operation
- Upselling techniques
- Food safety protocols
- Customer relationship management
- Safe equipment operation
Timeline
Ski Lift Operator
Ski Santa Fe
11.2025 - 03.2026
Server
Ranch House
08.2025 - 09.2025
Lead Busser
Second Street Brewery
07.2025 - 09.2025
Server
Rustica Italian Kitchen
08.2022 - 02.2025
Server
Buffalo Wild Wings
06.2022 - 09.2022
Retail Sales Associate
Savers
06.2021 - 11.2021
High School Diploma -
Academy For Technology And The Classics