NIKO JIMENEZ
Albuquerque,NM
Summary
Customer Service Professional with extensive experience in machine operation, quality control, and maintenance. Demonstrated success in building rapport with production teams and enhancing customer satisfaction. Recognized for effectively resolving escalated support issues and contributing to overall company performance. Proven ability to prioritize tasks and thrive in fast-paced environments while collaborating with team members to achieve shared objectives.
Overview
6
6
years of professional experience
Work History
Store Protection Specialist
DD's Discount
Albuquerque, NM
04.2025 - 05.2025
- Provided training on loss prevention procedures to new employees.
- Inspected merchandise before leaving the store premises to prevent external theft.
- Performed regular patrols of the store premises to ensure the safety of customers and staff members.
- Enforced company policies regarding safety, security, and asset protection.
- Maintained detailed records of suspicious activities, thefts and other incidents.
CUSTOMER SERVICE
Highways NM LLC
Albuquerque, NM
04.2024 - 12.2024
- Educated customers on product types, effects, dosing, and safety protocols.
- Managed cash and card transactions, providing accurate receipts and change.
- Organized and stocked products to ensure neat, labeled displays.
- Created a positive shopping atmosphere by fostering calm and respectful interactions.
- Maintained cleanliness and organization of the dispensary to comply with health standards.
Production Technician
3dgs 3D GLASS SOLUTION
Albuquerque, NM
02.2021 - 08.2023
- Operate and monitor machinery and equipment used in the production process, ensuring proper functioning and adherence to safety and quality standards.
- Conduct regular inspections of products to ensure they meet specified quality criteria. Make necessary adjustments to maintain product quality.
- Diagnose and resolve issues or malfunctions that occur during production to minimize downtime, and maintain efficiency.
- Adhere to all safety protocols and guidelines, including wearing appropriate personal protective equipment (PPE), and reporting safety hazards or incidents promptly.
Production Technician
Solaero Technologies
Albuquerque, NM
04.2021 - 01.2022
- Operate and monitor machinery and equipment used in the production process, ensuring proper functioning and adherence to safety and quality standards.
- Perform routine maintenance tasks on machinery and equipment, including cleaning, lubricating, and replacing parts as needed.
- Adhere to all safety protocols and guidelines, including wearing appropriate personal protective equipment (PPE), and reporting safety hazards or incidents promptly.
Machine Operator
CTS Corp Inc.
Albuquerque, NM
04.2019 - 11.2021
- Operate assigned machines and equipment, including setup, calibration, and adjustments, to achieve production goals while maintaining product quality.
- Follow all safety guidelines and protocols, including the proper use of personal protective equipment (PPE). Report safety hazards and incidents promptly.
- Perform routine maintenance tasks on machinery, such as cleaning, lubrication, and minor repairs. Report any maintenance issues beyond your expertise to the maintenance team.
- Safely handle and transport raw materials, work-in-progress, and finished products as needed, ensuring proper storage and organization.
Education
HIGH SCHOOL DIPLOMA -
OLONGAPO NATIONAL HIGH SCHOOL
Olongapo city, Philippines03.2012
Skills
- Loss prevention
- Incident reporting
- Customer service
- Attention to detail
- Employee training
- Inventory management
- Team collaboration
- Communication skills
- Safety protocols
- Problem-solving
- Professionalism
- Time management
Timeline
Store Protection Specialist
DD's Discount
04.2025 - 05.2025
CUSTOMER SERVICE
Highways NM LLC
04.2024 - 12.2024
Production Technician
Solaero Technologies
04.2021 - 01.2022
Production Technician
3dgs 3D GLASS SOLUTION
02.2021 - 08.2023
Machine Operator
CTS Corp Inc.
04.2019 - 11.2021
HIGH SCHOOL DIPLOMA -
OLONGAPO NATIONAL HIGH SCHOOL
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