Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Niko Miller

Springfield

Summary

Enthusiastic client services professional with strong background directly interfacing with industry customers. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.

Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Forever 21
Springfield
01.2023 - 02.2025
  • Supported sales team members to drive growth and development.
  • Implemented innovative methods for streamlining the customer service process.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.

Dental Receptionist

Polaris dental
Columbus
01.2020 - 12.2022
  • Performed administrative tasks such as filing documents, preparing reports, ordering supplies.
  • Greeted patients, provided them with necessary paperwork, and verified insurance information.
  • Adhered to HIPAA requirements to safeguard patient confidentiality.

Education

High School Diploma -

Springfield High School
Springfield, OH
05-2020

Skills

  • Customer service
  • CRM software
  • Data entry
  • Problem resolution
  • Call handling
  • Administrative support
  • Patient management
  • Communication skills
  • Conflict resolution
  • Team collaboration
  • Attention to detail
  • Time management
  • Sales support
  • Record keeping
  • Customer satisfaction measurement
  • Active listening
  • High-energy attitude
  • Technical proficiency
  • Customer relations
  • Decision-making
  • Organizational skills
  • Payment processing
  • Customer needs assessments
  • Assertiveness
  • Telemarketing

Certification

  • First aide certificate
  • CPR certificate

Timeline

Customer Service Representative

Forever 21
01.2023 - 02.2025

Dental Receptionist

Polaris dental
01.2020 - 12.2022

High School Diploma -

Springfield High School
Niko Miller