Nikola Vesic
Affiliate & VIP Manager At Chipstars
Valjevo
Summary
Passionate and dedicated iGaming professional with extensive experience in the industry, currently working in a company with 25 employees. Involved in nearly all aspects of the business, including VIP management and affiliate relations. Proficient in payment processing and implementation, verifications and compliance, source of wealth cases, and game testing and implementation. For the past six months, serving as the Head of Affiliates and representing the company at expos across Europe. Seeking to leverage my comprehensive expertise and enthusiasm for the industry in a challenging new role.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
Affiliate & VIP Manager
Chipstars
Valjevo, Kolubara
08.2023 - Current
- Enhanced VIP guest satisfaction by providing personalized services and attending to special requests.
- Monitored revenue growth by analyzing sales reports and identifying areas of improvement within the department.
- Increased return visits from key clientele by anticipating needs, offering specialized amenities based on preferences learned during previous stays.
- Resolved escalated issues promptly and professionally, ensuring that each situation was handled with care while maintaining company standards.
- Facilitated seamless communication between VIP clients and various departments within the company, ensuring all needs were addressed promptly and efficiently.
- Developed strong relationships with high-profile clients for increased loyalty and repeat business.
- Trained new staff on VIP management techniques, enhancing overall performance levels and customer satisfaction.
- Collaborated with various departments to deliver seamless service for VIP clientele, resulting in excellent feedback and referrals.
- Organized transportation logistics for high-profile guests, guaranteeing punctuality and comfort throughout their stay.
- Established team priorities, maintained schedules and monitored performance.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Customer Support Specialist
Mozzart
02.2019 - 04.2023
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
- Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
Education
Bachelor’s Degree in Mechanical Engineering - Mechatronics
Univerzitet U Kragujevcu
Kragujevac 09.2015 - 09.2019
Skills
Performance Analysis
Problem-Solving
Multitasking
Decision-Making
Problem Resolution
Team Collaboration
Analytical Thinking
Task Prioritization
Project Planning
Negotiation
Business Analysis and Reporting
Financial Management
Adaptability and Flexibility
Market Analysis
Teamwork and Collaboration
Customer Service
Timeline
Affiliate & VIP Manager
Chipstars
08.2023 - Current
Customer Support Specialist
Mozzart
02.2019 - 04.2023
Bachelor’s Degree in Mechanical Engineering - Mechatronics
Univerzitet U Kragujevcu
09.2015 - 09.2019
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