Nikolai Makaroff
Oshkosh,WI
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Compliance Specialist
TotalMed Staffing
10.2021 - 08.2023
- Reviewed employee documents to ensure requirements of client were met.
- Communicated with clients for feedback of employee documents
- Communicated client feedback to Onboarding Specialist to ensure employee is able to make proper corrections.
- Assisted with training of new compliance department members
Advanced Plasma Center Technician
Biolife Plasma Services
10.2017 - 10.2021
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
- Verified patients' identification for proper sample collection.
- Used vacuum tube to collect plasma samples and ensured proper storage of collected plasma and samples.
Tier 3 Technical Support Representative
Spectrum
08.2015 - 10.2017
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Developed client rapport by promptly processing requests and resolving financial discrepancies.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and effective solutions.
- Explained charges, fees, terms of sales and service agreements.
- Responded to customer needs through competent customer service and prompt problem-solving.
Product Lister
Toys For Trucks
05.2014 - 08.2015
- Gathered needed information on parts to be listed and created professional layouts for listed items before launching to online vendors.
- Corrected any errors on existing listings and removing discontinued items.
- Assisted in developing improved web formatting for mobile experience.
Customer Care Representative
Alta Resources
09.2013 - 05.2014
- Acted as first customer contact to gather their information and connect them to appropriate sales agents.
- Using information given by sales agents to fill out applications for customers for their desired insurance.
- Responded to customer needs through competent customer service.
Education
High School Diploma -
Menasha High School
Menasha, WI06.2009
Skills
- Auditing Processes
- Safety Requirements
- Compliance Reviews
- Corporate Standards
- Compliance Knowledge
- HTML
- JavaScript
- Computer Literacy
- Phlebotomy
Timeline
Compliance Specialist
TotalMed Staffing
10.2021 - 08.2023
Advanced Plasma Center Technician
Biolife Plasma Services
10.2017 - 10.2021
Tier 3 Technical Support Representative
Spectrum
08.2015 - 10.2017
Product Lister
Toys For Trucks
05.2014 - 08.2015
Customer Care Representative
Alta Resources
09.2013 - 05.2014
High School Diploma -
Menasha High School
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