Nikolas Bonelli
Burns
Summary
Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Store Manager
GNC
02.2024 - Current
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Completed point of sale opening and closing procedures.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Supervised various locations, enforcing high-quality standards of operation.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
General Manager
Redcon1 Gym
06.2021 - 01.2024
- Explained exercise modifications and contraindicated movements to participants with history of injury.
- Recruited new participants each month with expertise in relationship-building and personal training.
- Monitored proper execution and form of clients and adjusted positions to improve results and safety.
- Trained employees on general procedures, gym rules and duties.
- Interviewed and hired gym staff for various roles.
- Set and managed employee work schedules for coverage in assigned areas.
- Reviewed stock counts and ordered items to control inventory.
ASSISTANT STORE MANAGER
The Vitamin Shoppe
07.2018 - 04.2021
- Mentored many entry-level associates to achieve leadership positions and quickly became leadership trainer for new store managers
- Managed business operations, working closely with senior management to develop KPIs, build operating dashboards, and monitor performance
- Collaborated with store manager to direct and delegate work assignments and verify execution of plans and strategies across store
- Addressed and resolved customer inquiries and complaints and engaged with customers to determine satisfaction levels with products offered
- Set expectations and modeled excellent service by projecting positive attitude and enthusiasm toward job, company, and customers
- Evaluated performance of associates and mentored underperforming employees on ways to improve
- Helped customers learn about supplementation and nutrition, as well as help them achieve their goals with health and fitness
- Assisted in leading our team to meet our store sales plans throughout the covid-19 pandemic.
Sales Consultant
Golds Gym
07.2017 - 10.2019
- Assisted new and existing customers in account set ups and cancellations
- Cold called prospective customers
- Generated sales leads by visiting local stores, as well as helping with events through the company
- Interacted professionally with customers, informing individuals of sales promotions and driving interest in the facility
- Engaged customers and built connections to drive long-term sales
- Resolved customer issues quickly to recapture the customer's loyalty and maintain the sale
- Managed front desk employees, scheduled clients for introductory sessions with trainers, determined and provided training needs, and conducted performance reviews.
Education
High School Diploma -
Arundel High School
06.2016
Skills
- Group and Individual Instruction
- First Aid
- Strength and Conditioning
- Exercise Program Design
- Leadership Skills
- Membership Retention
- Membership Sales
- Digital Marketing
- Store operations oversight
- Personnel development
- Marketing and promotions
- Sales professional
- Employee training
- Goals and performance
Certification
- CPT - Certified Personal Trainer
- First Aid & AED through ISSA
Timeline
Store Manager
GNC
02.2024 - Current
General Manager
Redcon1 Gym
06.2021 - 01.2024
ASSISTANT STORE MANAGER
The Vitamin Shoppe
07.2018 - 04.2021
Sales Consultant
Golds Gym
07.2017 - 10.2019
- CPT - Certified Personal Trainer
- First Aid & AED through ISSA
High School Diploma -
Arundel High School
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