Nikolas Dundov
Coral Springs,FL
Summary
Excellent Service Advisor with a proven track record, excelling in customer service and relationship building. Recognized for consistently exceeding sales targets and enhancing customer satisfaction through effective communication and attention to detail. Skilled in multitasking and adept at resolving complaints, ensuring a seamless service experience.
Overview
10
10
years of professional experience
Work History
Service Advisor
Arrigo Chrysler Dodge Jeep Ram
03.2025 - 05.2025
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
Plumber
Self-employeed
01.2023 - 03.2025
- Repaired plumbing systems, components, and equipment.
- Installed new piping systems in various types of buildings following local building codes and regulations.
- Performed regular maintenance on plumbing systems to prevent costly future repairs for customers.
- Consistently met deadlines while maintaining high-quality craftsmanship throughout all stages of plumbing installations, repairs, or maintenance tasks.
- Resolved emergency plumbing situations quickly and efficiently to minimize property damage for customers.
- Mentored junior plumbers, sharing industry expertise to improve overall team performance.
- Delivered high-quality workmanship, consistently meeting or exceeding client expectations on completed jobs.
- Independently worked on projects, while offering process coordination and cooperation with other teams.
Service Advisor
Coral Springs Auto Mall
03.2022 - 12.2022
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Supported overall team success by assisting coworkers with complex customer inquiries and providing backup during peak periods.
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
Service Advisor
Arrigo Dodge Chrysler Jeep
01.2021 - 02.2022
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
- Provided exceptional customer service, resolving complaints diplomatically and efficiently.
Plumber
Gator Plumbing
01.2015 - 12.2020
- Installed valves, hangers, supports, and flanges inside piping systems.
- Measured, threaded, and cut materials to correct angles.
- Upgraded outdated plumbing systems to modern standards enhancing functionality while increasing property value for clients.
- Complied with state plumbing codes throughout duration of each project.
- Provided excellent customer service by addressing all client concerns and ensuring their satisfaction with completed work.
- Offered guidance and training to junior team members.
- Communicated with customers to provide recommendations on repairs, determine project estimation costs and define project completion dates.
- Collaborated with other trade professionals such as electricians and HVAC technicians during multi-faceted construction projects to ensure seamless integration of services.
Education
Math/Science
Coral Springs High School
Coral Springs08-2011
Skills
- Customer service
- Computer skills
- Multitasking and organization
- Strong work ethic
- Attention to detail
- Excellent communication
- Team player mentality
- Handling customer complaints
- Complaint resolution
- Goal-oriented mindset
- Relationship building
Timeline
Service Advisor
Arrigo Chrysler Dodge Jeep Ram
03.2025 - 05.2025
Plumber
Self-employeed
01.2023 - 03.2025
Service Advisor
Coral Springs Auto Mall
03.2022 - 12.2022
Service Advisor
Arrigo Dodge Chrysler Jeep
01.2021 - 02.2022
Plumber
Gator Plumbing
01.2015 - 12.2020
Math/Science
Coral Springs High School
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