Nikolas Espinal
Summary
A dynamic employee with proven hospitality service expertise and fluency in Spanish, demonstrated through experience at Starbucks. Excelled in fostering customer loyalty and resolving complaints, while enhancing team efficiency and collaboration. Skilled in cash handling and maintaining cleanliness, contributing significantly to a positive and productive work environment. Motivated service worker with exceptional social skills, communication abilities, and a strong customer service background. Dedicated to following health and safety guidelines, and consistently pursuing opportunities to support team members and proactively address issues.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Barista
Starbucks
06.2021 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Maintained regular and consistent attendance and punctuality.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Education
Bachelor of Science - Applied Biological Sciences
Arizona State University
Tempe, AZ05.2026
High School Diploma -
Ronald W. Reagan/Doral Senior High School
Doral, FL06.2022
Associate of Arts -
Miami Dade College
Miami, FL05.2022
Skills
- Friendly and outgoing
- Team Player
- Cash Handling
- Opening and closing duties
- Cleanliness
- Hospitality service expertise
- Active listener
- Professional Demeanor
Certification
Microsoft Office Certified
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Barista
Starbucks
06.2021 - Current
Bachelor of Science - Applied Biological Sciences
Arizona State University
High School Diploma -
Ronald W. Reagan/Doral Senior High School
Associate of Arts -
Miami Dade College