Nikolas Ford
Dallas,TX
Summary
Looking to join an apprenticeship and utilize the skills I learned while in school. It's been a few years, but I am ready and willing to learn different techniques and looking to gain more experience.
Proven track record in enhancing customer loyalty and streamlining operations, demonstrated during tenure at Circle K. Excelled in problem resolution and active listening, significantly improving team efficiency and customer satisfaction. Skilled in money handling and critical thinking, adept at prioritizing tasks and training staff to achieve operational excellence.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Circle K
08.2022 - 05.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Team Member
Burger King
08.2019 - 06.2022
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
Education
Welding Certification - Welding
Tulsa Welding School & Technology Center
Houston, TX02.2021
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Money handling abilities
- Problem Resolution
- Prioritization
- Staff Training
Timeline
Customer Service Representative
Circle K
08.2022 - 05.2024
Team Member
Burger King
08.2019 - 06.2022
Welding Certification - Welding
Tulsa Welding School & Technology Center
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