Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic
Nikolas Oesterle

Nikolas Oesterle

Roswell,GA

Summary

Dynamic Branch Manager at Technicare with a proven track record in financial management and customer service excellence. Skilled in staff training and conflict resolution, I successfully enhanced team performance and customer satisfaction, driving profitability through strategic initiatives. Dependable leader committed to fostering a positive work environment and optimizing operational efficiency.

Overview

13
13
years of professional experience

Work History

Branch Manager

Technicare
Cumming, GA
04.2014 - Current
  • Supervised daily operations and staff activities to optimize performance.
  • Managed customer inquiries and resolved service issues promptly.
  • Coordinated team schedules to ensure optimal coverage at all times.
  • Trained new employees on branch procedures and operational systems.
  • Maintained inventory levels and ordered supplies as necessary.
  • Implemented policies to enhance customer experience and satisfaction.
  • Conducted regular staff meetings to communicate updates and expectations.
  • Monitored financial performance monthly, driving profitability through strategic initiatives.

Team Leader

Technicare
Louisville, Kentucky
03.2013 - 04.2014
  • Led daily operations to ensure team efficiency and productivity.
  • Coordinated team schedules and resource allocation for optimal workflow.
  • Trained new staff on company policies and operational procedures.
  • Monitored team performance and provided constructive feedback regularly.
  • Implemented best practices to enhance service delivery and teamwork.
  • Resolved conflicts within the team to maintain a positive work environment.

Education

High School Diploma -

Delaware Hayes High School
Delaware, OH
05-2009

Skills

  • Financial management
  • Customer service
  • Staff training
  • Inventory control
  • Operational policies
  • Sales strategy
  • Conflict resolution
  • Time management
  • Relationship building
  • Excellent work ethic
  • Dependable
  • Approachable

Affiliations

  • Active board member for volunteer club called RAMBO (Roswell Alpharetta Mountain Bike Organization)

Timeline

Branch Manager

Technicare
04.2014 - Current

Team Leader

Technicare
03.2013 - 04.2014

High School Diploma -

Delaware Hayes High School

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