Nikolas Papaioannou
Johnstown,PA
Summary
Proven customer service professional with a track record of enhancing customer satisfaction and resolving complex issues. Skilled in active listening, adept at representing brand values and improving service delivery. Achieved significant dispute resolution, demonstrating exceptional problem-solving abilities and documentation skills. Works efficiently and with a pleasant demeanor.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Health Net Federal Services LLC
10.2019 - 09.2020
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Identified and resolved discrepancies and errors in customer accounts.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Customer Service Cashier
Dollar General
09.2019 - 12.2019
- Processed customer orders and accurately handled payment transactions.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
Education
Associate of Arts - Liberal Arts And Sciences
Pennsylvania Highlands Community College
Johnstown, PA2019
Skills
- Customer Service
- Customer Education
- Active Listening
- Documentation
- De-Escalation Techniques
- Problem-solving abilities
- Critical Thinking
- Brand representation
- Efficiency
- Cleanliness
Timeline
Customer Service Representative
Health Net Federal Services LLC
10.2019 - 09.2020
Customer Service Cashier
Dollar General
09.2019 - 12.2019
Associate of Arts - Liberal Arts And Sciences
Pennsylvania Highlands Community College
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