Nikolas Rodriguez

Barista

Dunkin' Donuts

09.2021 - 09.2022

Cleaned counters, machines, utensils, and seating areas daily.
Maintained a clean and organized workspace for optimal productivity and safety.
Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Operated espresso machines and commercial coffee brewers to create beverages.
Controlled line and crowd with quick, efficient service.
Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
Maintained regular and consistent attendance and punctuality.
Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
Assisted in inventory management to maintain adequate stock levels and reduce wastage.
Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
Managed inventory levels to ensure all necessary supplies were always available, preventing any service delays.
Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
Packaged bagels, muffins and other food items for customer purchase.
Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
Made and served brand-specific café beverages with focus on speed, quality and consistency.
Contributed to a positive team environment through effective communication and collaboration with colleagues.
Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.