Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
Generic

Nikolaus Mallory

Lehi,UT

Summary

Skilled Branch Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program management skills. Highly detail-oriented and professional. Successful at meeting and exceeding branch goals. Expertise in customer service relations and sales management. Self-directed with adaptability to meet changing operational needs. Energetic and resourceful professional proficient in program management and team leadership. World class sales abilities and customer service skills.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Branch Manager/Certified Pest Control Technician

Timberline Pest Control
09.2023 - Current
  • Spearheaded sales and technician operations, optimizing business performance through strategic planning and execution.
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Devised and implemented growth-focused strategies utilizing diverse marketing channels such as billboards, social media, and radio advertising.
  • Directed team of 2 technicians, providing comprehensive training, guidance, and support to ensure operational excellence.
  • Ensured strict adherence to regulatory standards and safety protocols while managing inventory of pesticides and essential equipment.
  • Conducted performance evaluations and instituted improvement initiatives to enhance team efficiency and service quality.
  • Maintained friendly and professional customer interactions.
  • Managed portfolio of 950+ accounts, consistently delivering quarterly services and meeting client requirements.

Flight Attendant

Delta Airlines
01.2018 - 01.2022
  • Maintained safe and comfortable environment for passengers by enforcing safety regulations and procedures.
  • Assisted with boarding procedures, resulting in smooth and timely departures.
  • Improved crew efficiency through effective delegation of tasks and responsibilities.
  • Enhanced customer satisfaction by ensuring timely and efficient in-flight services.
  • Provided exceptional customer service, addressing passenger concerns and resolving issues promptly.
  • Trained new flight attendants to ensure consistent high-quality service across all flights.
  • Conducted pre-flight briefings for crew members, ensuring proper understanding of safety protocols and expectations.
  • Coordinated with pilots to relay crucial information regarding flight status, delays, or emergencies.
  • Handled difficult situations professionally, maintaining composure under pressure while providing effective solutions.
  • Evaluated crew performance during flights, providing constructive feedback for continuous improvement.

Assistant Branch Manager

Fox Pest Control
09.2016 - 01.2018
  • Supported Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
  • Orchestrated all facets of branch operations, driving growth and profitability through strategic planning and effective leadership.
  • Oversaw team of 10 employees, providing mentorship, training, and support to optimize performance.
  • Implemented rigorous quality control measures to uphold service excellence and customer satisfaction.
  • Trained and developed new team members in alignment with branch service standards and objectives.
  • Assisted in creating welcoming branch atmosphere by maintaining cleanliness, organization.

Sales Expert

Fox Pest Control
08.2015 - 10.2016
  • Negotiated favorable pricing with clients while maintaining profitability for company.
  • Boosted door sales by delivering engaging and informative product presentations to potential customers.
  • Efficiently responded to inbound inquiries converting calls into appointments thereby increasing chances of closing deals.
  • Improved overall sales numbers by consistently meeting and exceeding monthly targets.
  • Coordinated installations with technicians ensuring client satisfaction upon completion.
  • Increased customer retention rates through diligent after-sales support, addressing concerns promptly, and offering solutions as needed.

Pest Control Technician

Midwest Pest Control
06.2015 - 09.2016
  • Contributed to team success by sharing knowledge about new industry trends and best practices for pest management techniques.
  • Provided expert advice to clients regarding preventive measures against future infestations, leading to fewer callbacks and increased customer satisfaction.
  • Maintained safety standards during all pest control treatments to ensure well-being of clients, pets, and technicians.
  • Minimized property damage from pests with proactive inspections and targeted treatments for high-risk areas.
  • Achieved high levels of client retention through consistent communication and prompt resolution of any concerns or issues.

Footwear Team Lead

Dick Sporting Goods
09.2015 - 02.2016
  • Delivered informed and professional customer service and assessed client needs to best recommend footwear products.
  • Collaborated with other departments for seamless coordination during promotional events and seasonal changes in merchandise.
  • Demonstrated inspirational attitude that contributed to positive team and sales environment.
  • Assisted management in developing sales goals and strategies for footwear department to maximize revenue potential.
  • Mastered footwear products and industry trends and applied expertise to generate maximum customer satisfaction.

Missionary Work

Church Of Jesus Christ Of Latter Day Saints
09.2013 - 09.2015
  • Built lasting relationships with community members through genuine empathy, compassion, active listening skills.
  • Prepared and delivered mission-related presentations to church and community groups.
  • Developed effective communication skills by interacting with diverse populations in various settings.
  • Established trust within community through regular engagement and consistent support.
  • Enhanced cultural understanding by learning local customs and incorporating them into daily interactions.
  • Collaborated with other missionaries to strategize, plan, and execute successful mission trips throughout various regions worldwide.
  • Facilitated spiritual growth among congregation members, leading weekly services and bible study sessions.
  • Fostered inclusive atmosphere where individuals from different backgrounds could come together to form united community.
  • Proselytized people and imparted knowledge of faith using strong public speaking and one-on-one discussions.

Education

Associate's degree - Cyber Security

BYU-I
Rexburg, ID
03.2024

High School Diploma -

CLEAR CREEK AMANA HIGH SCHOOL
Tiffin, IA
05.2011

Skills

  • Branch Operations Management
  • Customer Service
  • Customer Relationships
  • Excellent time management skills
  • Rodent Control
  • Structural Inspection
  • Strong Work Ethic
  • First Aid
  • Reliability and punctuality
  • Verbal and written communication
  • Safety Procedures
  • Public Speaking

Certification

  • Pesticide Applicator's License
  • Driver's License
  • Pest Control License- LP1, LP2

Personal Information

Willing To Relocate: Anywhere

Timeline

Branch Manager/Certified Pest Control Technician

Timberline Pest Control
09.2023 - Current

Flight Attendant

Delta Airlines
01.2018 - 01.2022

Assistant Branch Manager

Fox Pest Control
09.2016 - 01.2018

Footwear Team Lead

Dick Sporting Goods
09.2015 - 02.2016

Sales Expert

Fox Pest Control
08.2015 - 10.2016

Pest Control Technician

Midwest Pest Control
06.2015 - 09.2016

Missionary Work

Church Of Jesus Christ Of Latter Day Saints
09.2013 - 09.2015

Associate's degree - Cyber Security

BYU-I

High School Diploma -

CLEAR CREEK AMANA HIGH SCHOOL

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