Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Nikole Clem

Hillsboro,OR

Summary

Dedicated customer service professional with 14 years of experience in various roles. Passionate about providing excellent customer service while also fostering a friendly and welcoming atmosphere. Greatly enjoys creating memorable moments and making people smile.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Personal Assistant

J.W-Lancaster, CA
08.2019 - 08.2024
  • Managed various personal and professional services, including pet care, running errands, shopping, and travel plans
  • Handled and organized all incoming calls, messages, mail, and bills/invoices promptly, utilizing my strong communication skills and attention to detail
  • Managed personal and professional calendars with adaptability and scheduled various appointments as necessary
  • Eagerly coordinated needs for travel and out-of-town functions and booked arrangements accordingly to ensure optimal satisfaction
  • Displayed absolute discretion in handling confidential information

Bartender/ Cocktail Server

Willy Gee's Cocktail Lounge/ Sierra Lanes Bowling Alley-Ridgecrest, CA
01.2016 - 08.2019
  • Eagerly engaged with patrons to foster a vibrant and welcoming bar atmosphere
  • Analyzed customer preferences to recommend drinks, enhancing guest experience and sales
  • Maintained high standards in bar cleanliness and organization
  • Routinely cleaned work areas, glassware, and bar throughout each shift
  • Mentored new staff, fostering a collaborative team environment

Front Desk Agent

Clarion Inn Hotel-Ridgecrest, CA
05.2013 - 06.2016
  • Boosted guest satisfaction by efficiently handling check-ins/check-outs
  • Provided empathetic guest support while resolving issues to ensure a pleasant stay
  • Eagerly informed guests about local events, restaurants, and scenic adventures to enhance their stay experience
  • Increased guest loyalty by personalizing service interactions and follow-ups
  • Assisted in training new staff on front desk operations, enhancing team efficiency

Server/ Bartender

Parallax Black Pass Restaurant MMSA-Mammoth Lakes, CA
11.2012 - 05.2013
  • Engaged positively with customers, receiving numerous commendations for exceptional service
  • Fostered a welcoming atmosphere, significantly improving guest satisfaction scores
  • Mastered menu items to enhance guest experience and achieved high sales through effective upselling
  • Catered to Black Pass Members exclusively while being professional and discreet
  • Assisted team members in optimizing workflow and enhancing service quality

Retail Sales Supervisor

Value Sports-Mammoth Lakes, CA
08.2011 - 05.2013
  • Drove sales by mastering product knowledge and enhancing customer purchase experience
  • Introduced new inventory strategies that improved product availability and customer satisfaction
  • Boosted store revenue by mastering product details and enhancing customer interactions
  • Engaged actively with vendors to optimize inventory flow and meet customer demand
  • Fostered a team-oriented environment that enhanced staff morale and productivity
  • Cultivated a supportive team dynamic that increased overall staff engagement and productivity

Server/ VIP Host

Hyde Lounge-Mammoth Lakes, CA
07.2010 - 08.2012
  • Created engaging experiences to enhance guest loyalty significantly
  • Eagerly engaged with VIP guests to provide memorable dining experiences
  • Fostered a vibrant and friendly atmosphere that increased repeat VIP guest visits
  • Effectively upsold special items that significantly increased sales per shift
  • Collaborated with team to enhance service efficiency and VIP guest satisfaction
  • Managed VIP reservations to ensure seamless VIP guest entry and optimal satisfaction

Education

Associate of Arts - Social Science

Cerro Coso Community College
Ridgecrest, CA

Skills

  • Highly Reliable and Self Motivated
  • Kind and Compassionate
  • Customer Service Experience
  • Hospitality Experience
  • Retail Sales Experience
  • Computer/ Office Skills
  • Cash Handling Experience

Certification

  • OLCC Service Permit
  • May2024 to May2029

Timeline

Personal Assistant

J.W-Lancaster, CA
08.2019 - 08.2024

Bartender/ Cocktail Server

Willy Gee's Cocktail Lounge/ Sierra Lanes Bowling Alley-Ridgecrest, CA
01.2016 - 08.2019

Front Desk Agent

Clarion Inn Hotel-Ridgecrest, CA
05.2013 - 06.2016

Server/ Bartender

Parallax Black Pass Restaurant MMSA-Mammoth Lakes, CA
11.2012 - 05.2013

Retail Sales Supervisor

Value Sports-Mammoth Lakes, CA
08.2011 - 05.2013

Server/ VIP Host

Hyde Lounge-Mammoth Lakes, CA
07.2010 - 08.2012

Associate of Arts - Social Science

Cerro Coso Community College

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Nikole Clem