Nikole Diaz

• Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
• Helped with planning schedules and delegating assignments to meet coverage and service demands.
• Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
• Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
• Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
• Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
• Enforced policies focused on increasing team productivity and strengthening operational efficiency.
• Monitored security and handled incidents calmly.

• Cultivated warm relationships with regular customers.
• Worked with POS system to place orders, manage bills and handle complimentary items.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Bussed and reset tables to keep dining room and work areas clean.
• Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
• Kept register accurate through correct billing, payment processing and cash management practices.
• Checked identification for minimum age for sale of alcoholic beverages.
• Increased sales significantly by upselling higher-end products to customers.
• Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
• Answered customers' questions, recommended items and recorded order information.
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

*Ensured the cleanliness of unoccupied commerical space

*Assisted with pressure washing of both outside of stores and parking lots to enhance aesthetic looks for clients

• Cultivated warm relationships with regular customers.
• Worked with POS system to place orders, manage bills and handle complimentary items.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Bussed and reset tables to keep dining room and work areas clean.
• Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
• Checked identification for minimum age for sale of alcoholic beverages.

• Cultivated warm relationships with regular customers.
• Worked with POS system to place orders, manage bills and handle complimentary items.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Bussed and reset tables to keep dining room and work areas clean.
• Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
• Checked identification for minimum age for sale of alcoholic beverages.
• Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
• Noted special patron requests and followed up with kitchen to confirm delivery.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
• Answered customers' questions, recommended items and recorded order information.
• Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
• Checked over [Number] daily IDs to verify ages and uphold [State] liquor laws.
• Received number one ranking for waiters in the company

• Proudly served our country under Operation Freedom, Enduring Freedom, Persian and Gulf War
• Cultivated relationships within rank to ensure morale at it's highest while at sea
• Supervised a crew of thirty people ensuring all boatswainsmate duties were completed and done to the specifications of the Commander and US Navy Regulations
• Maintained cleanliness of common spaces to enure pride in our ship and country
• Worked with OSHA to ensure that all regulations for safety and hazards were followed 100% of the time- reported any areas that needed improvement
• Provided personal piloting services for Commander to be transported from Ship to Dock
• Piloted the USS Abraham while at sea
• Awarded the Blue Jacket of the Quarter award- a limited and distinguished award from the Navy. Awarded for embodying the Navy core values of honor, courage and commitment
• received multiple awards and merits while enlisted