Nikole Ficorilli
Springdale,PA
Summary
Casework Supervisor with leadership skills committed to coordinating care and collaboration among teams and agencies. Over ten years of experience completing psycho-social assessments with individuals and families to ensure quality based outcomes. Experienced in creating interactive atmosphere to expedite case management services in the child welfare system.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Casework Supervisor
The Office of Children, Youth and Families
Pittsburg, PA
03.2020 - Current
- Provided direction, guidance and support to caseworkers in order to ensure quality services were delivered.
- Participated in inter-agency meetings to discuss casework issues, strategies and solutions.
- Maintained up-to-date knowledge of relevant laws, regulations and best practices for case management operations.
- Reviewed incoming referrals from various sources such as hospitals, courts or social workers.
- Reviewed casework documentation for accuracy, clarity, detail and objectivity relevant to caseload.
- Assigned cases to employees, prioritizing tasks to meet upcoming deadlines.
- Promoted collaboration across multiple service lines to support and clients.
- Engaged in continuous professional development to stay informed of best practices in casework.
Caseworker
The Office of Childre, Youth and Families
Pittsburgh, PA
- Provided casework services to clients, including conducting initial assessments and developing individualized case plans.
- Conducted home visits to assess client needs, evaluate progress toward goals, and document service delivery.
- Maintained accurate records of client information in accordance with agency policies and procedures.
- Coordinated referrals for mental health counseling, substance abuse treatment and other community resources.
- Provided crisis intervention when necessary by responding quickly to urgent requests from clients or referral sources.
- Attended court hearings when appropriate to provide testimony regarding client status or progress towards goals.
- Collaborated with other departments within the agency to ensure that all services are provided in a timely manner.
- Developed individualized service plans based on client's strengths and identified needs.
- Maintained updated progress notes and case record and documented children's progress in recreational activities, treatment plans and education.
Education
Master of Social Work (MSW) - Social Work
University of Pittsburgh
Pittsburgh, PA12-2014
Bachelor of Arts - Social Work
University of Pittsburgh
Pittsburgh, PA04-2011
Skills
- Client Advocacy
- Home visits
- Issue identification and resolution
- Regulatory Compliance
- Assessment skills
- Client Engagement
- Task Prioritization
- Problem-solving abilities
Certification
- Pennsylvania Family Development Credential
- Mandated Reporter Training
References
References available upon request.
Timeline
Casework Supervisor
The Office of Children, Youth and Families
03.2020 - Current
Caseworker
The Office of Childre, Youth and Families
Master of Social Work (MSW) - Social Work
University of Pittsburgh
Bachelor of Arts - Social Work
University of Pittsburgh
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