Nikole Higganbotham
Fargo,ND
Summary
Detail-oriented and dependable professional with 10+ years of experience handling cash, processing transactions, reconciling payments, maintaining accurate records, and providing professional customer service. Bookkeeping training and hands-on experience include organizing payments, receipts, and transaction records using spreadsheets. Experienced in high-volume environments requiring accuracy, attention to detail, efficient multitasking, and adherence to established procedures. Proficient with POS systems, electronic payment processing, Microsoft Office, and spreadsheets. Seeking to apply strong financial, administrative, and customer service skills in a banking or credit union position.
Overview
2021
2021
years of professional experience
Work History
Bookkeeping Support / Training
FARGO TIRE
Fargo, ND
- Trained for a bookkeeping position and quickly learned established procedures for organizing and maintaining financial records.
- Organized and tracked payments, receipts, and transaction information using spreadsheets.
- Entered and reviewed financial records for accuracy and completeness, ensuring data integrity.
- Quickly learned established bookkeeping procedures and accurately performed daily responsibilities involving the organization and maintenance of financial records and transaction information.
Bartender
THE GRACKLE
Austin, TX
01.2019 - 03.2020
- Managed high-volume cash and electronic transactions through POS systems while maintaining accuracy and efficient service.
- Reconciled daily balances and maintained accurate cash records while following established procedures.
- Tracked inventory and maintained organized records using spreadsheets to support accurate recordkeeping and daily operations.
- Delivered professional, attentive customer service while managing multiple transactions, customer requests, and competing priorities in a fast-paced environment.
Bartender / Server
TAKOBA
Austin, TX
02.2015 - 01.2018
- Processed high-volume cash and electronic transactions through POS systems, reconciled daily sales and payment records, and identified and resolved discrepancies to ensure accurate financial reporting.
- Maintained financial and operational records and conducted physical inventory counts to support accurate recordkeeping and daily operations.
- Applied strong product knowledge to assess customer needs, provide personalized recommendations, and deliver attentive, proactive service that built strong customer relationships and loyalty.
Bartender / Server
PAPITINO'S
Austin, TX
06.2013 - 10.2015
- Performed end-of-shift cash counts and securely handled financial receipts according to established procedures.
- Maintained inventory records through physical counts and monitored product usage and supply levels.
- Managed drink orders efficiently, utilizing POS systems to streamline transactions.
- Provided exceptional customer service, ensuring guest satisfaction and repeat business.
Server / Bartender
MAIKO SUSHI LOUNGE
Austin, TX
03.2011 - 05.2013
- Processed cash and electronic payments accurately during high-volume business periods.
- Verified inventory deliveries against shipment documentation and identified discrepancies to maintain inventory accuracy.
- Provided exceptional customer service to enhance dining experiences.
- Prepared and served a variety of beverages with precision and flair.
Server
24 DINER
Austin, TX
01.2010 - 02.2011
- Managed cash checkouts and maintained accurate team tip-pool records during end-of-shift procedures.
- Handled financial information requiring accuracy, organization, and attention to detail in a fast-paced environment.
- Delivered exceptional customer service, ensuring guest satisfaction and positive dining experiences.
Education
Associate of Arts - Fine Arts
Austin Community College
Austin, TX05-2018
Skills
- Cash & Transactions: Cash Handling, Cash Drawer Balancing, Reconciliation, Transaction Processing, Payment & Receipt Verification, Cash Drops, POS Systems, Electronic Payment Processing, Transaction Tracking, Discrepancy Resolution
- Records & Technology: Microsoft Office, Spreadsheet Tracking, Financial Recordkeeping, Data Entry, Document & Receipt Organization, Auditing, Filing & Documentation
- Customer Service: Customer/Member Service, Professional Communication, Problem Solving, Client Relations, Accuracy, Attention to Detail, Needs Assessment, Product Recommendations
Timeline
Bartender
THE GRACKLE
01.2019 - 03.2020
Bartender / Server
TAKOBA
02.2015 - 01.2018
Bartender / Server
PAPITINO'S
06.2013 - 10.2015
Server / Bartender
MAIKO SUSHI LOUNGE
03.2011 - 05.2013
Server
24 DINER
01.2010 - 02.2011
Bookkeeping Support / Training
FARGO TIRE
Associate of Arts - Fine Arts
Austin Community College