NIKOLE MACDONALD

• Supported direct service staff in developing independent living plans, managing weekly schedules, ensuring compliance, and collecting data.
• Inspected living areas to ensure order, safety, and household readiness for residents.
• Coordinate community inclusion, volunteer activities, and work opportunities to support independent living and social engagement.

Served as key liaison to Employer of Record (EOR), facilitating direct communication, training staff, and coordinating reliable backup care coverage.

• Served as the key liaison to the Employer of Record (EOR), facilitated direct communication, staff training, and reliable backup care coverage as needed.

• Created positive first impressions by greeting visitors, handling phone calls, and directing traffic at reception.
• Managed lobby flow and maintained an orderly reception area to enhance visitor experience.
• Streamlined front-office workflow by organizing schedules, coordinating appointments, and addressing administrative needs.
• Assisted citizens with forms, inquiries, and office processes to ensure a smooth experience.
• Preserved accurate resident records and front-desk documentation.

• Delivered daily care and companionship for elderly individual, enhancing safety and personal well-being.
• Supported daily living tasks, including mobility assistance, meal preparation, medication reminders, and organization of household activities.
• Coordinated transportation to local appointments, managed errands, and facilitated social and recreational activities.

• Provided one-on-one coaching sessions to guide clients through the job search process
• Supported clients with on-the-job training by analyzing and establishing effective work routines
• Cultivated client relationships to enhance customer service satisfaction
• Completed agency documentation to comply with state regulations and funder requirements for biweekly payroll.

• Established relationships with local employers to identify job openings and successfully secure client placements.
• Conducted intake interviews to gather comprehensive information about clients' work history, education, and career goals for tailored guidance.
• Provided guidance on workplace accommodations or modifications for clients with disabilities or other special needs.
• Delivered customer service by addressing client inquiries and concerns professionally, enhancing client satisfaction.

• Applied problem-solving and analytical skills to develop effective solutions addressing program challenges.
• Maintained comprehensive documentation to ensure compliance with agency standards and funding guidelines.
• Maintain all written documentation necessary to meet the agency standards and funding guidelines.
• Managed part-time professional commitments alongside full-time childcare responsibilities, demonstrating strong time management and multitasking abilities.

• Coordinated with third-party vendors to secure timely delivery of service packages.
• Executed preliminary staging for events while troubleshooting issues to ensure seamless operations.
• Served as primary contact for clients, promptly addressing concerns and drafting proposals.

• Coordinated membership activities and served as Co-President on board for 8 years, managing operations of school store to enhance community engagement.
• Recruited and trained volunteers to transport products and operate points of sale, improving service efficiency.
• Taught lessons and facilitated activities in financial literacy, economic government, work readiness, and entrepreneurship as Junior Achievement volunteer teacher, equipping students with essential life skills.

• Structured age-appropriate lesson plans targeting specific social, emotional, and academic goals.
• Directed activities that promoted physical and social development such as games, storytelling, and arts and crafts.
• Educated parents, enhancing their engagement in children's development.

• Created and assigned interactive lesson plans targeting essential early learning skills.
• Monitored children's progress and collaborated with parents and caregivers to address challenges and support development.
• Crafted weekly newsletter to inform parents of upcoming events and enhance community engagement.

• Compiled and vetted local kid-friendly events for inclusion in regional calendar, enhancing community resource.
• Produced weekly newsletter and refreshed editorial content on website home page to engage local audience.
• Conducted regular updates and repairs on the website to ensure optimal functionality. and posted on the regional message boards.

• Served as primary point of contact for customers, conducting service calls to resolve issues and enhance client satisfaction.
• Screened and interviewed employment applicants to assess technical and professional skills, contributing to effective hiring decisions.
• Participated in local job fairs to expand company candidate database and attract potential talent.

• Oversaw daily activities of account coordinator and training specialist, driving team effectiveness and alignment with client objectives.
• Streamlined communication channels, enhancing cohesion among sales, product development, marketing, and other teams involved in client programs.
• Served as company liaison to clients, fostering constructive relationships that enhanced collaboration.

• Onboarded and supervised thirteen account coordinators to enhance team performance and service delivery.
• Liaised between upper management, customer service, and sales representatives to facilitate communication and align priorities.
• Supported sales initiatives for high-volume special events, including Las Vegas and New York shoe shows, to drive customer engagement.