Nikole Matos

Investigated and resolved customer inquiries and complaints quickly.

• Assisted call-in customers with questions and orders.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
• Analyzed customer feedback for process improvements to achieve long-term business objectives.

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• Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
• Completed store opening and closing procedures and balanced tills.
• Helped store management meet standards of service and quality in daily operations.
• Enforced company policies and regulations with employees
• Completed cash and credit card transactions accurately using POS software.
• Enforced company policies and regulations with employees.
• Delivered successful training to more than [Number] employees during tenure, educating on successful work processes and productivity strategies.

• Greeted customers, assisted them with their needs and handled in store purchases.
• Performed cash, card and check transactions to complete customer purchases.
• Helped customers complete purchases, locate items, and join reward programs.
• Stocked, tagged and displayed merchandise as required.

• Oversaw all in store activities
• Counted safe and cash registers
• Verified all guests were properly attended to and satisfied with their experience
• Made sure quality of products were in excellent condition
• Trained new and current employees to improve their individual performance.
• Managed time efficiently in order to complete all tasks within deadlines