Overview
Work History
Education
Skills
Timeline
Generic

Carmen Langley

Conyers,GA

Overview

1
1
year of professional experience

Work History

Customer Care Representative

Charles Schwab (Teleperformance)
01.2023 - Current
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Assisted call-in clients with questions and concerns.
  • Navigated multiple computer systems and applications to find information.
  • Addressed up to 70 cliental complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Helped large volume of clients every day with positive attitude and focus on customer satisfaction.
  • Addressed 50-70 customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.

Customer Service Representative

United Healthcare (Teleperformance)
10.2022 - 01.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to hundreds of customers, handled concerns quickly, escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Updated hundreds of account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Education

High School Diploma -

Social Circle High School
Social Circle, GA
05.2020

Skills

  • Information Extraction
  • Information Updates
  • Cash Register Operations
  • Contract Negotiation Expertise
  • Customer Relations
  • Product Education
  • Sales and Upselling
  • Correcting Discrepancies
  • Keen Attention to Detail

Timeline

Customer Care Representative

Charles Schwab (Teleperformance)
01.2023 - Current

Customer Service Representative

United Healthcare (Teleperformance)
10.2022 - 01.2023

High School Diploma -

Social Circle High School

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Carmen Langley