Nicol Rueda
Davenport,FL
Summary
Hardworking with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty. High-energy skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences. Skilled offering expertise in order taking, money handling and product promotion. Greets guests with genuine smile, builds rapport and promotes enjoyable dining experience. Maintains thorough knowledge of menu to make recommendations.
Overview
1
1
year of professional experience
Work History
Server
IHOP
Kissimmee, FL
05.2023 - 08.2023
- Provided excellent customer service to ensure satisfaction.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills and calculate totals.
- Greeted customers, answered questions and recommended specials to increase profits.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Delivered food orders promptly and courteously.
- Cleaned tables and chairs to prepare dining area for next customers.
- Checked food before serving it to customers.
Secretary
Business RV
Kissimmee, FL
05.2022 - 04.2023
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
- Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
- Maintained organized filing system of paper and electronic documents.
- Performed data entry into computer systems; ensured accuracy of all entered information.
- Responded to customer inquiries via email or telephone in a polite and professional manner.
- Assisted with accounts receivable and accounts payable functions.
- Scheduled meetings and sent invitations specifying time and location.
- Ordered office supplies to purchase items and maintain appropriate levels.
Education
M.D. - Criminal Justice
University of Central Florida
Orlando, FL05-2027
High School Diploma -
Celebration High School
Celebration, FL05-2023
Skills
- Guest Engagement
- Food Running
- Order Management
- Beverage Preparation
- Supply Restocking
- Service Prioritization
- Check Payment Processing
Languages
Spanish
Native/ Bilingual
French
Limited
Timeline
Server
IHOP
05.2023 - 08.2023
Secretary
Business RV
05.2022 - 04.2023
M.D. - Criminal Justice
University of Central Florida
High School Diploma -
Celebration High School
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