Ni Komang Ayustika Apsari Dewi
Cincinnati,OH
Summary
Dynamic and dedicated waitress with a proven track record at Keraton Jimbaran Resort, La Planca Turky, Apurva Kempinski Bali, and Renaissance excelling in customer service and strong multitasking abilities. Recognized for enhancing guest satisfaction through attentive service and effective team collaboration, while maintaining high cleanliness standards and efficiently processing orders using POS systems.
Overview
2026
2026
years of professional experience
Work History
Waitress
Keraton Jimbaran Resort
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Managed multiple tables efficiently, prioritizing guest needs and requests.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Processed payments accurately using point-of-sale system for seamless transactions.
- Assisted in training new staff on restaurant policies and service standards.
- Resolved customer complaints promptly, ensuring satisfaction and repeat business.
- Contributed to team efforts by participating in regular meetings and feedback sessions.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Proved successful working within tight deadlines and a fast-paced environment.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Increased sales significantly by upselling higher-end products to customers.
- Supported needs of Number- person wait staff who attended to specific needs of countless customers daily for Type restaurant with social relevancy and intentionality.
- Checked guests' identification before serving alcoholic beverages.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Inspected dishes and utensils for cleanliness.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Processed orders and sent to kitchen employees for preparation.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Delivered exceptional customer service in high-pressure dining environment.
- Provided exceptional customer service, ensuring guest satisfaction and repeat visits.
Waitress
Renaissance Cincinnati Downtown Hotel
Cincinnati, OH
11.2024 - 11.2025
- Provided exceptional customer service, ensuring guest satisfaction and repeat visits.
- Assisted in menu knowledge, effectively recommending food and beverage pairings to guests.
- Maintained cleanliness and organization of dining area, adhering to health and safety standards.
- Processed orders promptly using POS system, ensuring accurate billing and efficient service delivery.
- Collaborated with kitchen staff to coordinate timely food preparation and delivery during peak hours.
- Trained new staff on restaurant procedures, enhancing team performance and service quality.
- Managed customer inquiries and resolved issues professionally, fostering positive dining experiences.
- Implemented suggestions for improving workflow efficiency, contributing to smoother operations during shifts.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Answered customers' questions, recommended items, and recorded order information.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Processed orders and sent to kitchen employees for preparation.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Inspected dishes and utensils for cleanliness.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Checked guests' identification before serving alcoholic beverages.
- Increased sales significantly by upselling higher-end products to customers.
- Supported needs of Number- person wait staff who attended to specific needs of countless customers daily for Type restaurant with social relevancy and intentionality.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Waitress
The Apurva Kempinski Bali
Badung, Bali
04.2024 - 08.2024
- Provided exceptional customer service, ensuring guest satisfaction and repeat visits.
- Assisted in menu knowledge, effectively recommending food and beverage pairings to guests.
- Maintained cleanliness and organization of dining area, adhering to health and safety standards.
- Processed orders promptly using POS system, ensuring accurate billing and efficient service delivery.
- Provided exceptional customer service in fast-paced dining environment.
- Assisted in training new team members on service protocols.
- Maintained cleanliness and organization of dining area and tables.
- Collaborated with kitchen staff to ensure timely order delivery.
- Handled guest inquiries and resolved issues promptly to enhance experience.
- Processed customer payments accurately using POS systems.
- Recommended menu items based on customer preferences and dietary needs.
Waitress
Grand Sapanca Turky
Sapanca, Turky
03.2023 - 03.2024
- Provided exceptional customer service, ensuring guest satisfaction and repeat visits.
- Collaborated with kitchen staff to coordinate timely food preparation and delivery during peak hours.
- Processed orders promptly using POS system, ensuring accurate billing and efficient service delivery.
- Maintained cleanliness and organization of dining area, adhering to health and safety standards.
- Trained new staff on restaurant procedures, enhancing team performance and service quality.
- Assisted in menu knowledge, effectively recommending food and beverage pairings to guests.
- Implemented suggestions for improving workflow efficiency, contributing to smoother operations during shifts.
- Managed customer inquiries and resolved issues professionally, fostering positive dining experiences.
Education
Food And Beverages Service Diploma - Food And Beverages
Mediteranian
Bali03.2023
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Cleanliness
- Order taking
- Attention to detail
- Hospitality service expertise
- Safe food handling
- Service prioritization
Timeline
Waitress
Renaissance Cincinnati Downtown Hotel
11.2024 - 11.2025
Waitress
The Apurva Kempinski Bali
04.2024 - 08.2024
Waitress
Grand Sapanca Turky
03.2023 - 03.2024
Waitress
Keraton Jimbaran Resort
Food And Beverages Service Diploma - Food And Beverages
Mediteranian