NIKYLA MARTIN
Customer Service Representative
Chicago,IL
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
4
4
years of professional experience
2
2
years of post-secondary education
Work History
Customer Service Representative
Wex Inc.
11.2023 - 11.2024
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed 50+ Incoming calls, emails, chats per day.
Customer Service Representative
Foundever
11.2020 - 04.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed 50-75 Calls, emails per day from customers.
Education
Associate of Science - Health Sciences
Ultimate Medical Academy
Clearwater, FL 11.2019 - 06.2021
Skills
Customer service
Problem-solving
Active listening
Product knowledge
Adaptability and flexibility
Call management
Complaint resolution
Time management
Data entry
Building rapport
Live chat support
Appointment scheduling
Timeline
Customer Service Representative
Wex Inc.
11.2023 - 11.2024
Customer Service Representative
Foundever
11.2020 - 04.2023
Associate of Science - Health Sciences
Ultimate Medical Academy
11.2019 - 06.2021
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