Nikyrah Manning

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.

- Responded to customer inquiries and concerns via phone, email, and social media, resolving issues promptly and professionally

- Provided product recommendations and guidance to customers, promoting sales and enhancing customer satisfaction

- Developed strong relationships with customers through active listening, empathy, and effective communication

- Collaborated with internal teams to resolve customer complaints and improve overall customer experience

- Consistently met or exceeded customer satisfaction targets, contributing to a positive brand reputation

• Monitored swimmers to ensure safety in the pool area.
• Performed emergency rescues when necessary.
• Enforced all safety regulations and posted rules for patrons.
• Responded quickly to medical emergencies in the pool area.
• Reported any unsafe conditions or suspicious activity to management immediately.
• Provided first aid care to injured patrons before paramedics arrived on scene.
• Observed swimmers from elevated chairs while scanning the entire pool deck.

Providing a positive Customer experience, including ensuring all food orders are prepared to Raising Cane's standards and working in various areas of the restaurant.