MSOffice
Anna Kurz
Honolulu,HI
Summary
Energetic Flight Attendant with dynamic customer service skills. Poised, personable and dedicated to team-driven environment. Known for excellent customer relations and welcoming attitude.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Willingness to take on added responsibilities to meet team goals.
Overview
25
25
years of professional experience
1
1
Certification
1
1
Language
Work History
Sales Associate
TJX Companies
05.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Managed returns, exchanges and refunds in accordance with store policy.
Guest Service Agent
Hawaiian Airlines
11.2023 - 02.2024
- Performed check-in and check-out duties for arriving and departing guests in accordance with established procedures.
- Streamlined check-in processes for increased efficiency and reduced wait times.
- Enhanced guest satisfaction by addressing ticketing concerns and providing prompt resolutions.
- Utilized Amadeus ticketing software to amend travel.
- Ensured Agriculture inspection complete prior to adding baggage to flights.
Flight Attendant
Southwest Airlines
03.2023 - 10.2023
- Ensured safety and comfort of customers onboard aircraft.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Resolved passenger conflicts and medical emergencies during flights.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Performed pre-flight cabin checks to maintain operational safety equipment.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
Personal Trainer
Fitness By Anna
10.2016 - 05.2023
- Trained clients during strength training, cardio vascular exercise, and stretching.
- Demonstrated proper technique for exercises to avoid injuries.
- Motivated clients to stay on track with fitness goals with positive and friendly approach.
- Assisted clients with personal fitness goals through realistic objectives.
- Explained exercise modifications and contraindicated movements to participants with history of injury.
- Grew customer base through word-of-mouth referrals based on customer satisfaction and results.
Bike Shop Employee
Specialized, Inc.
01.2021 - 03.2023
- Engaged in friendly conversation with customer to better uncover individual needs.
- Managed efficient cash register operations.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Performed Bike Fitting as per Retul Certifications
- Developed strong rapport with customers and created positive impression of business.
Aerobics Instructor
San Antonio Jewish Community Center
05.1999 - 02.2023
- Developed creative and fun fitness classes to keep participants engaged and motivated.
- Planned and executed group fitness sessions with appropriate warm-ups and cool-downs.
- Established classes to effectively match skill and learning levels of all participants.
- Demonstrated modified routines with regressions and progressions to meet diverse fitness levels.
- Educated members on proper movement techniques and safe equipment use to reduce risk of injury.
- Managed group fitness classes of up to 30 members.
Business Owner/Operator
No Stress Pet Express, LLC.
10.2016 - 05.2021
- Oversaw end-to-end business processes to maintain proficiency and profitability.
- Consulted with customers to assess needs and propose optimal solutions.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Created realistic budgets based on costs and fees for successful business operations.
- Adhered to USDA regulatory and policy changes and made necessary adjustments to maintain overall success.
- Successfully managed a fleet of vehicles by staying current on licensing regulations and vehicle maintenance.
- Improved customer satisfaction rates by prioritizing client needs and addressing concerns promptly.
Education
Bachelor of Arts - Political Science
St Mary's University
San Antonio, Texas05.1993
Skills
- Regulatory Compliance
- Emergency Response
- Customer Service
- First Aid
- FAA Regulations
- Infant AED and CPR
- Safety Procedures
- Hospitality Service Expertise
- Emergency Situations Management
- Time Management
- Teamwork and Collaboration
- Reliability and punctuality
Certification
Retul I, II certified
CPR certified
AED certified
Software
Amadeus
Interests
Community Service Engagement
Cycling
Work Preference
Work Type
Full TimeLocation Preference
RemoteHybridOn-SiteImportant To Me
Company CultureWork-life balanceWork from home optionPaid time offPersonal development programsStock Options / Equity / Profit SharingCareer advancementTimeline
Sales Associate
TJX Companies
05.2024 - Current
Guest Service Agent
Hawaiian Airlines
11.2023 - 02.2024
Flight Attendant
Southwest Airlines
03.2023 - 10.2023
Bike Shop Employee
Specialized, Inc.
01.2021 - 03.2023
Personal Trainer
Fitness By Anna
10.2016 - 05.2023
Business Owner/Operator
No Stress Pet Express, LLC.
10.2016 - 05.2021
Aerobics Instructor
San Antonio Jewish Community Center
05.1999 - 02.2023
Bachelor of Arts - Political Science
St Mary's University