Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Nil Patel

Jersey City

Summary

Looking for an IT system internship or entry level position to gain valuable work experience at this company and grow as an individual and as a whole company together. I’m currently studying in the field of Information System management and searching for an environment where I can gain experience and widen my knowledge as I’m coming to the end of my college degree. I’m also currently looking into completing certifications such as CompTIA Network and A+.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Tech Supervisior

Staples
04.2025 - Current
  • Supervise the daily operations of the technology department, ensuring smooth execution of sales and technical services.
  • Lead and mentor a team of tech associates by providing training, coaching, and performance feedback.
  • Resolve escalated customer issues regarding technology products, services, and repairs with professionalism and urgency.
  • Manage service orders, diagnostics, and repairs for a range of devices including laptops, desktops, printers, and tablets.
  • Ensure proper merchandising, inventory control, and security of high-value technology items.
  • Assist in achieving sales targets by developing strategies to improve the department’s productivity and customer service.
  • Maintain current knowledge of technology trends and new product launches.
  • Monitor service metrics and ensure compliance with company policies and standards.
  • Collaborate with store leadership to drive overall business goals and team success.

Technology Sales Associate

Staples
03.2024 - 04.2025
  • Assisted customers in identifying their technology needs and recommended appropriate products and solutions.
  • Demonstrated in-depth knowledge of tech products, features, and benefits to drive sales and enhance customer satisfaction.
  • Achieved and exceeded sales targets through proactive customer engagement and follow-up.
  • Collaborated with the sales team to develop and implement effective sales strategies.
  • Managed inventory, performed product merchandising, and ensured the sales floor was organized and well-stocked.
  • Provided technical support and troubleshooting assistance to customers.
  • Maintained up-to-date knowledge of industry trends and new product releases.
  • Processed transactions accurately and efficiently using POS systems.
  • Handled customer inquiries, complaints, and returns in a professional and courteous manner.
  • Participated in training sessions to enhance product knowledge and sales techniques.

Front Desk Agent

Ramada
02.2023 - 02.2024
  • Performing all check-in and check-out tasks.
  • Managing online and phone reservations.
  • Informing customers about payment methods and verifying their credit card data.
  • Greeting guests and responding to guest inquiries, requests, and issues in a timely manner, personable, and efficient manner to resolve guest concerns.
  • Liaising with housekeeping staff to ensure all rooms were clean and ready to accommodate new guest arrivals.

Education

Bachelor of Science - Information Technology

New Jersey Institute of Technology
Newark, NJ
12-2025

Skills

  • Well organized
  • Detail oriented
  • Hardworking
  • Fast learner
  • Effective time management
  • Excellent communication skills
  • Customer service
  • Works Well Under Pressure
  • Multitasking and organization
  • Installation and repair
  • Troubleshooting
  • Customer interaction

Certification

  • Gujarati, Hindi, and English
  • NOCTI Certification for Precision Machining

Timeline

Tech Supervisior

Staples
04.2025 - Current

Technology Sales Associate

Staples
03.2024 - 04.2025

Front Desk Agent

Ramada
02.2023 - 02.2024

Bachelor of Science - Information Technology

New Jersey Institute of Technology

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