Travis Cilly
Newnan,GA
Summary
Results-driven professional with expertise in management, quality assurance, and program development. Proven ability to leverage enhance training initiatives within a stable organizational environment. Committed to fostering strong communication and collaboration with diverse teams to drive operational success.
Overview
19
19
years of professional experience
Work History
Surface Prep Tech
Delta Air Lines, Inc
Atlanta, MI
05.2024 - Current
- Safely process engine part
- Verify parts and serial number
- Protect parts for transport
- Use chemicals for part processing
- Processed aircraft parts according to OEM standards and 900-01 cleaning process standards
Wire Tech
AT&T
Atlanta, GA
08.2016 - 05.2024
- Run new fiber or copper cable to customer’s home
- Installed fiber or copper cable to customer homes, enhancing service accessibility
- Install new U-Verse Service
- Install new AT&T routers
- Setup new cable service
- Assessed service delivery to ensure alignment with customer needs, improving satisfaction
- Ensure internet specs meet their needs
- Educated customers about AT&T services and features
- Informed customers about user-friendly apps available for their devices
- Help customers log in into WiFi
- Resolved trouble tickets, restoring service and minimizing disruptions for customers
- Identify issues with service and address it
- Replace damaged cables from service poles
- Replace defective equipment
Ramp Agent
Delta
Atlanta, Georgia
09.2021 - 05.2024
- Coordinated aircraft ground operations and ensured safe loading and unloading of baggage.
- Safely load/ unload the aircraft
- Use equipment such as belt loaders to ensure safe offload/load
- Stacked luggage securely in bins to optimize space and ensure safe transport
- Loaded live animals into designated bins to ensure their safety during flight
- Cleared area for aircraft arrival at the gate
- Disconnected tow bar from aircraft to prepare for ground operations
- Connect ground power and air conditioning to aircraft
Concrete Cutting Operator
Dixie Concrete Cutting Co.
Atlanta, GA
10.2014 - 08.2016
- Use Concrete saws to complete job
- Executed concrete removal process on site
- Clear immediate area to remove concrete safely
- Ensure job can be completed in a safe manner
- Survey area for potential hazards
- Performed maintenance on saws by replacing worn belts and blades.
- Operated various heavy equipment, including Bobcat, forklift, and Lull forklift, on job sites.
- Recorded all footage cut for accurate billing
- Use wheel walk to measure footage cut
- Completed projects within strict timeframes
- Provided excellent customer service to enhance client satisfaction
Managerial Supervisor
Six Flags over Georgia
Austell, Georgia
03.2007 - 10.2014
- Manage and supervise the admissions department
- Manage daily labor budget
- Conducted training sessions for team members to enhance skills and knowledge
- Oversee proper inquiries into guest concerns
- Coordinated timely responses from Guest Relations to all guest inquiries
- Ensure the VIP Program is meeting their goals
- Coordinated VIP tours for guests
- Marketed VIP program to increase participation
- Implemented strategies to achieve 100% guest satisfaction
Education
07/29/2024 - Aircraft Dispatcher
Aircraft Dispatch Academy
04.2024 - 07.2024
College Prep Diploma -
Chapel Hill High School
Skills
- Surface processing
- OEM standards compliance
- Chemical handling
- Well Organized
- Professional
- Team player
- Superior Communication skills
Timeline
Surface Prep Tech
Delta Air Lines, Inc
05.2024 - Current
07/29/2024 - Aircraft Dispatcher
Aircraft Dispatch Academy
04.2024 - 07.2024
Ramp Agent
Delta
09.2021 - 05.2024
Wire Tech
AT&T
08.2016 - 05.2024
Concrete Cutting Operator
Dixie Concrete Cutting Co.
10.2014 - 08.2016
Managerial Supervisor
Six Flags over Georgia
03.2007 - 10.2014
College Prep Diploma -
Chapel Hill High School