NILANJANA MUKHERJEE

Managed and directed over 15 information technology projects, achieving on-time delivery under budget. Utilized Agile Scrum and traditional methods to complete five projects 20% faster. Enhanced software development life cycle and quality assurance processes, resulting in 25% faster releases. Provided technical supervision to five team members, increasing project execution speed by 20%. Resolved customer inquiries on first contact through strong coordination skills. Demonstrated analytical, troubleshooting, and problem-solving abilities consistently.

Hands-on Assistant Preschool Teacher with a strong commitment to supporting children's developmental skills in a nurturing environment. Experienced in implementing approved curricula and collaborating closely with Lead Teachers to promote emotional, social, and practical learning. Skilled at engaging preschoolers through storytelling and games, with solid understanding of preschool-age developmental stages. Demonstrates excellent communication, organizational abilities, and flexibility with work hours, plus over two years of customer relationship experience and foundational knowledge in human resources.

Unable to work from 2008 to 2015 due to limitations associated with immigration status (H-4 visa).

IIFL Group is a leading Indian financial services company, providing a wide range of offerings, including equities, wealth management, loans, and insurance. As a junior business analyst, I contributed to the digital modernization of company websites by consolidating several platforms into a unified portal. This initiative enhanced customer engagement and facilitated seamless access to real-time research information.

My core responsibilities encompassed gathering and documenting business requirements, conducting user sessions, validating business rules, and supporting the testing process using tools such as Rational Rose and Visio. The technology stack included JSP, PHP, and Oracle.

Additionally, on the One Report Project, I helped integrate customer data from multiple sources, enabling comprehensive business analytics, and providing a 360-degree customer view. My role involved collaborating with stakeholders, documenting requirements, performing UML modeling, and assisting with system testing.