Nilanka De Silva Amangilihewa
Front Office Supervisor / Rooms Controller
Fountain Valley,CA
Summary
Hospitality professional with progressive leadership experience across front office and food and beverage operations. Currently serving as a Front Office Supervisor at a 618-room luxury resort, leading a team of 21 associates in a high-volume environment. Experienced in service recovery, team development, and operational efficiency, with additional hands-on experience in full-service restaurant operations.
Overview
4
4
years of professional experience
2
2
Certifications
2
2
Languages
Work History
Student Assistant / Operations Supervisor
The Restaurant at Kellogg Ranch
Pomona, California
01.2025 - Current
- Supervise front-of-house operations in a full-service restaurant
- Coordinate reservations, guest flow, and service pacing
- Collaborate with culinary and leadership teams
- Worked closely with students to assist in clutivating hospitatily potential
Front Office Supervisor / Rooms Controller
The Westin Anaheim Resort
Anaheim, California
09.2024 - Current
- Lead a team of 21 associates across Front Desk and Service Express
- Supervise operations in a 618-room luxury property
- Manage guest escalations and service recovery
- Oversee inventory across 25+ room types
- Coordinate VIP arrivals and group requests
- Led team to 400+ enrollments per month, exceeding the goals set
Front Desk Agent
The Westin Anaheim Resort
Anaheim, California
12.2023 - 10.2024
- Delivered efficient check-in/out service
- Resolved guest concerns to maintain satisfaction
Concierge
The Westin Anaheim Resort
Anaheim, California
06.2022 - 12.2023
- Created personalized guest experiences
- Coordinated VIP services and reservations
Education
Bachelor of Science - Hospitality Management
Cal Poly Pomona
Pomona, CA 05.2001 -
High School Diploma -
Centennial High School
Corona, CA 05.2001 -
Skills
- Front Office Operations
- Food & Beverage Operations
- Guest Relations
- Service Recovery
- Team Leadership
- Operations Management
- PMS/POS Systems
- Customer Experience
Certification
Hotel Business Acumen (2025)
Awards
Front of House Associate of the Month - June 2024
Timeline
Student Assistant / Operations Supervisor
The Restaurant at Kellogg Ranch
01.2025 - Current
Front Office Supervisor / Rooms Controller
The Westin Anaheim Resort
09.2024 - Current
Front Desk Agent
The Westin Anaheim Resort
12.2023 - 10.2024
Concierge
The Westin Anaheim Resort
06.2022 - 12.2023
Bachelor of Science - Hospitality Management
Cal Poly Pomona
05.2001 -
High School Diploma -
Centennial High School
05.2001 -