Nilda Doria
Miami
Summary
I am highly motivated, hardworking, ambitious individual that is willing to learn quickly and able to work under pressure, seeking employment with a company that has growth opportunities. I look forward to utilizing the skills I have acquired through many years of experience.
Overview
19
19
years of professional experience
Work History
Member Service Agent
Devoted
Miami
11.2021 - 12.2022
- Assisted members with inquiries regarding health plans and benefits.
- Processed member requests and updated account information promptly.
- Educated members on available services and resources for better engagement.
- Collaborated with team members to resolve complex member issues effectively.
- Participated in training sessions to enhance knowledge of company offerings.
Receptionist
ORTHOPEDIC SPECIALISTS OF SOUTH FLORIA
Hialeah
11.2017 - 10.2021
- Answer telephones and direct calls to appropriate staff.
- Receive and route messages or documents, such as laboratory results, to appropriate staff.
- Transmit correspondence or medical records by mail, e-mail, or fax.
- Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
- Hear and resolve complaints from patients or Dr's office.
- Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
- Perform administrative support tasks, such as training new hire in scheduling department, opening the office mail, working on the computer or other documents.
- Compile and record medical charts, reports, or correspondence in computer system.
- Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
- Greet patients, determine nature and purpose of visit, and direct or escort them to specific destinations.
- Transmit information or documents to customers, using computer, mail, or fax machine.
- Hear and resolve complaints from patients or Dr's office.
- File and maintain records.
- Schedule appointments with Dr's office or patients that call and maintain and update appointment calendars.
- Daily update systems with new orders that shipped, process orders and report.
- Handle all shipping paperwork for each order with the carrier name to use and fax to the warehouse to organize the orders for the carrier pick up. Work closely with Accounting in Mexico to invoice the shipments that take place daily and make sure that all invoices are correct before sending to Customers. Post the invoices into the system once done to file paperwork. Help Customer Service with Rate quotes from different carriers and track all customer shipments for the delivery date.
- Assist with the dispatching of drivers.
- Responsible for weekly invoicing of all shipments.
Receptionist
UNIVERSAL IMAGING AND RADIOLOGY
06.2015 - 05.2017
Freight Coordinator
BERRY PLASTICS
06.2005 - 07.2013
Dispatcher Assistant
LUX
Miami
04.2004 - 12.2004
Education
Clinical Medical Assisting -
MIAMI TECHNICAL COLLEGE
Skills
- Bilingual
- Experience using Word
- Experience using Access
- Experience using Excel
- Communication skills
- Organization skills
Timeline
Member Service Agent
Devoted
11.2021 - 12.2022
Receptionist
ORTHOPEDIC SPECIALISTS OF SOUTH FLORIA
11.2017 - 10.2021
Receptionist
UNIVERSAL IMAGING AND RADIOLOGY
06.2015 - 05.2017
Freight Coordinator
BERRY PLASTICS
06.2005 - 07.2013
Dispatcher Assistant
LUX
04.2004 - 12.2004
Clinical Medical Assisting -
MIAMI TECHNICAL COLLEGE