Nilda Martino
Sunny Isles Beach,Fl
Summary
Accomplished banquet captain and restaurant manager with extensive experience at Cadillac Hotel & Beach Club. Expertise in orchestrating high-profile events while promoting teamwork and elevating service standards. Notable for swift resolution of guest concerns, resulting in outstanding satisfaction and memorable experiences.
Overview
20
20
years of professional experience
Work History
Banquet Captain & Restaurant Manager
Cadillac Hotel & Beach Club Autograph Collection
10.2024 - Current
- Directed servers, bartenders, and support staff to ensure smooth banquet operations
- Oversaw banquet server activities, ensuring high service standards and enhancing guest satisfaction.
- Conducted pre-shift meetings to delegate responsibilities and communicate event details, promoting efficient operations.
- Oversaw room setups, table arrangements, buffet stations.
- Delivered attentive service to high-profile guests and accommodated last-minute changes.
- Resolved guest issues and special requests, ensuring timely solutions and maintaining high customer satisfaction.
- Completed banquet checks, event reports, time sheets, and staff scheduling
- Opened and closed the restaurant independently, following full managerial procedures.
- Handled guest discounts, voids, and comps using the Silverware POS system, ensuring proper documentation and accountability.
Banquet Server
Ritz Carlton South Beach
07.2009 - Current
- Guest Engagement and providing high-level dining experiences to ladies and gentlemen to deliver our promise of the finest personal service.
- Working together with the Culinary, Stewarding, and Event-Planning teams to make our ladies-and-gentlemen-dreams a reality.
- Coordinated captain duties and trained team on daily operational planning.
- Maintained PAR levels and implemented FIFO in banquet department inventories.
Banquet Captain
Acqualina Resort & Residences on the Beach
Sunny Isles Beach, FL
02.2023 - 12.2025
- Planned and organized execution of banquets and catering events.
- Developed professional relationships with meeting and wedding planners to boost repeat event bookings.
- Communicate our goals, vision, and standards to inspire our team to deliver exceptional experience every time.
- Maintained cleanliness and organization of banquet spaces before, during, and after events.
- Ensured all banquet staff adhered to uniform and grooming standards.
- Cultivated a professional atmosphere among the team and supporting departments.
- Sought opportunities to improve and optimize team performance.
- Closed and posted all banquet checks accurately to ensure proper record-keeping.
- Compiled and created detailed banquet captain reports for event analysis.
Banquet High-Performing-Team Server
Loews Miami Beach Hotel
05.2006 - 11.2019
- Delivered exceptional event service experience to guests, enhancing overall satisfaction.
- Collaborated with high-performing team to execute seamless coffee breaks, ensuring guest engagement.
- Trained new talent in all aspects of banquet operations, fostering team readiness and service quality.
- Assigned VIP stations and areas.
- Serving Plated, Synchronized, Buffets, Family Style, and others.
- Maintaining a PAR level and FIFO in Banquet Department Inventories.
Education
Banquet Captain Training - Operations, Planning, Execution of Events, Breakdown, Anticipating Guests and Team needs, Talent and Guest Satisfaction, Addressing Challenging situations and challenging talent.
Banquet Server Experts
Miami, FL12-2022
Star Trainer Workshop - Training Banquets Operations new talent
Loews Miami Beach Hotel
Miami Beach, FL12-2019
Fitness Instructor - Argentina
CAEF
Rosario, Argentina12-2018
High School Diploma -
Justo Jose De Urquiza
Rosario, Argentina12-2016
Skills
- Guest engagement strategies
- Planning and multitasking
- Leadership and organization
- Team collaboration
- Conflict resolution
- Problem solving
- Creative problem solving
- Critical thinking
- Detail orientation
- Training expertise
- Interpersonal communication
Timeline
Banquet Captain & Restaurant Manager
Cadillac Hotel & Beach Club Autograph Collection
10.2024 - Current
Banquet Captain
Acqualina Resort & Residences on the Beach
02.2023 - 12.2025
Banquet Server
Ritz Carlton South Beach
07.2009 - Current
Banquet High-Performing-Team Server
Loews Miami Beach Hotel
05.2006 - 11.2019
Banquet Captain Training - Operations, Planning, Execution of Events, Breakdown, Anticipating Guests and Team needs, Talent and Guest Satisfaction, Addressing Challenging situations and challenging talent.
Banquet Server Experts
Star Trainer Workshop - Training Banquets Operations new talent
Loews Miami Beach Hotel
Fitness Instructor - Argentina
CAEF
High School Diploma -
Justo Jose De Urquiza