Nilda Quevedo
San Francisco,CA
Summary
Dedicated Hospital Unit Clerk with 9 years of healthcare administrative experience. Expertise in patient record management, appointment scheduling, and medical billing. Proven track record in enhancing operational efficiency, reducing costs, and improving patient satisfaction.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Hospital Unit Clerk
Stanford Hospital
09.1998 - 11.2025
- Processed 150 admission forms monthly.
- Managed patient scheduling, reducing wait time by 25%.
- Utilized EHR software for medical records accuracy.
Front Desk Receptionist
Sunnyside Retirement Community
04.1994 - 04.1996
- Improved appointment system by 40%.
- Implemented billing system reducing errors by 30%.
- Coordinated staff meetings and served as liaison.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Education
No Degree - Certified Nursing Assistant
Regional Occupation Program
Fremont, CABachelor of Science - Business Administration
University of The East
Philippines 10.1983
Skills
Patient record management
Certification
- Certified Healthcare Administrative Professional - Healthcare Administration Institute
- Patient Service Representative Certification - American Healthcare Institute
Languages
English
Full Professional
Timeline
Hospital Unit Clerk
Stanford Hospital
09.1998 - 11.2025
Front Desk Receptionist
Sunnyside Retirement Community
04.1994 - 04.1996
No Degree - Certified Nursing Assistant
Regional Occupation Program
Bachelor of Science - Business Administration
University of The East