Nile Archer
Philadelphia,PA
Summary
Dynamic professional, excelling in equipment maintenance and inventory management. Proven ability to resolve complex issues through strong problem-solving and communication skills. Adept at building customer relations and ensuring operational efficiency, consistently delivering exceptional service and support in fast-paced environments. Multi-faceted professional with numerous skills and experience in different fields.
Overview
7
7
years of professional experience
Work History
Field Technician
Cennox
Alpharetta, GA
10.2024 - Current
- Filled out work orders, repair logs and maintenance plans to document work completed.
- Diagnosed system issues by running tests, troubleshooting hardware and software problems and replacing defective components.
- Managed inventory of field supplies and equipment to ensure availability and readiness.
- Conducted routine maintenance and calibration of field equipment to ensure accuracy and reliability.
- Traveled to field locations to evaluate equipment and performance.
Event Staff
CSC Security
Philadelphia, PA
03.2024 - Current
- Provide excellent customer service to event attendees, addressing inquiries, and assisting with their needs.
- Ensuring the safety and security of guests by managing crowd flow, monitoring entrances and exits, and responding to any disturbances.
- Assisting with emergencies, evacuations, or medical incidents as needed.
- Enforcing event rules and regulations to maintain order and ensure a positive experience for attendees.
PTAS Agent
NY Life Investment Management
Philadelphia, PA
08.2024 - 11.2024
- Responded promptly to customer inquiries and complaints in a professional manner.
- Organized and participated in networking events to expand professional contacts.
- Kept abreast of regulatory changes and industry standards to ensure compliance.
- Scheduled and attended weekly appointments with clients.
- Developed and maintained strong relationships with clients and stakeholders.
Entry Level Sales Associate
Empire Management Group
Philadelphia, PA
07.2023 - 09.2023
- Building value in products to potential customers.
- Resolved customer concerns using strong communication and conflict management skills.
- Assisted customers with sales and service needs.
- Supported team with receiving, pricing, and merchandising.
- Processed payments quickly to keep customer flow moving.
Union Service Assistant
La Salle University
Philadelphia, PA
05.2021 - 05.2023
- On-Campus Employment.
- Scheduled student workers on campus assignments.
- Assisted in coordinating campus events such as Graduations and orientations.
- Assisted in organizing and enforcing COVID-19 protocols on campus.
Office Assistant
Archer, Cummings & Co.
Kingston, Jamaica
06.2018 - 08.2018
- Organized hardcopy and soft-copy files.
- Engaged with clients via phone calls and email.
- Organized client meetings.
- Maintained up-to-date information on company databases.
Education
Bachelor of Science - Marketing
La Salle University
Philadelphia, PA05-2023
High School Diploma -
The Webb School
Bell Buckle, TennesseeSkills
- Positive and professional
- Microsoft Word proficient
- Strong communication
- Problem solving
- Conflict resolution
- Time management
- Building Customer Relations
- Inventory management
- Equipment maintenance
- Analytical thinking
- Multitasking
Certifications Courses
Pennsylvania Insurance Producer Licenses
Timeline
Field Technician
Cennox
10.2024 - Current
PTAS Agent
NY Life Investment Management
08.2024 - 11.2024
Event Staff
CSC Security
03.2024 - Current
Entry Level Sales Associate
Empire Management Group
07.2023 - 09.2023
Union Service Assistant
La Salle University
05.2021 - 05.2023
Office Assistant
Archer, Cummings & Co.
06.2018 - 08.2018
Bachelor of Science - Marketing
La Salle University
High School Diploma -
The Webb School
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