Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Nile Edwards

Atlanta,Georgia

Summary

Proven customer service expert from Publix Grocery Store, adept in time management and problem-solving, significantly enhanced customer satisfaction. Skillfully managed high-stress situations, demonstrating exceptional customer engagement and maintaining professionalism. Achieved positive outcomes in customer service, showcasing the ability to exceed expectations and foster loyalty.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Front Service Clerk

Publix Grocery Store
08.2024 - Current
  • Enhanced customer satisfaction by providing efficient and friendly front-end services.
  • Assisted customers with locating desired products within the store, enhancing their overall shopping experience.
  • Exceeded customer expectations with attentive service while managing multiple tasks simultaneously during busy periods.
  • Supported team members during peak hours, ensuring smooth and timely customer service operations.

Customer Service Associate

Smoothie King
06.2022 - 02.2023
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Customer Service Representative

Ups Store
01.2021 - 05.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

Bachelor of Science - Computer Science

Georgia State University
Atlanta, GA
05-2028

Skills

  • Customer engagement
  • Store cleaning
  • Time management
  • Problem-solving skills

Certification

I am very hard working and a very determined young man with a lot to offer for any job that I am working at. And I will thrive in any work base setting that im in.

Languages

English
Native or Bilingual

Timeline

Front Service Clerk

Publix Grocery Store
08.2024 - Current

Customer Service Associate

Smoothie King
06.2022 - 02.2023

Customer Service Representative

Ups Store
01.2021 - 05.2022

Bachelor of Science - Computer Science

Georgia State University

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Nile Edwards