Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
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NILE RAYMOND

Round Rock,TX

Summary

Motivated student looking for real-world experience. Familiar with safe lifting and equipment operation and ready to work quickly and efficiently to meet demand. Offers outstanding customer service and exceptional communication in a fast-paced environment while meeting quality standards for services and customer satisfaction. Works well under pressure to complete physically-demanding work. Adaptable to new methods and ready to help team members.

Overview

3
3
years of professional experience

Work History

Delivery Helper

Abner Maldonado
Round Rock, Texas
10.2020 - 06.2022
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Safely loaded several hundred pounds of appliances into box trucks every day using appropriate tools and techniques.
  • Completed 18 deliveries on average on tight timetables to satisfy customer needs and delivery expectations.
  • Contacted customers prior to delivery to confirm and coordinate delivery times.
  • Reported customer questions, issues and complaints to management.
  • Updated dispatchers frequently to convey changes such as route issues or weather delays potentially impacting delivery schedules.
  • Completed and submitted logs and paperwork every day to maintain records.
  • Reported suspected mechanical issues quickly to supervisor for remediation.
  • Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.

Crew Member

Maryam Shakarzahi
Round Rock, Texas
02.2019 - 07.2020
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Took orders, prepared meals and collected payments.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Became familiar with products to answer questions and make suggestions.
  • Maximized performance by monitoring daily activities and mentoring over a dozen team members.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Identified team weak points and implemented corrective actions to resolve concerns.

Education

IB Diploma - Mechanical Engineering

Stony Point High School
Round Rock, TX
05.2020

Skills

  • Time management
  • Organization and planning
  • Customer satisfaction
  • Team leadership
  • Training and mentoring
  • Heavy lifting
  • Cultural awareness
  • Communication
  • Decision-making
  • Critical thinking
  • Quick learner
  • Car Parking

Hobbies

  • Car Audio Enthusiast
  • Brazilian jiu-jitsu
  • Working out
  • Music Production

Timeline

Delivery Helper

Abner Maldonado
10.2020 - 06.2022

Crew Member

Maryam Shakarzahi
02.2019 - 07.2020

IB Diploma - Mechanical Engineering

Stony Point High School

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NILE RAYMOND